DUCLAM MATTHEW VO
Colton,Ca
Summary
Results-driven planning and operations management professional with exceptional communication, problem solving and leadership
skills. Focused on producing high quality products that exceed customer expectations to help achieve company production and
revenue goals.
Overview
13
13
years of professional experience
Work History
Manager
Fedex
Bloomington, CA
09.2016 - 04.2017
- Successfully managed production activities so all orders were shipped on time.
- Implement ideas for quality improvement, increased productivity and cost reduction.
- Maintained and communicated daily productivity and shipment reports for all departments.
- Verified that all process control parameters were being documented and followed at all times.
- Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
Supervisor
UNITED PARCEL SERVICE
CA
08.2014 - 06.2016
- Developed weekly schedules and manage payroll for employees.
- Made sure my employees are safe at all times by following proper work procedures.
- Maximized sales by shipping products onto aircrafts on time and accurately.
- Successfully managed production activities so all orders were shipped on time.
- Maintained and communicated daily productivity and shipment reports for all departments.
Sales Associate
C & M 98 Cents Plus
Colton, CA
05.2004 - 01.2011
- Greeted customers entering the store to ascertain what each customer needed.
- Earned management trust by serving as key holder responsibly opening and closing store.
- Stocked inventory and made sure facility was kept clean at all times.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Routinely answered customer questions regarding merchandise and pricing.
Education
Bachelor of Science - Global Community Science/ Environmental Science
CALIFORNIA BAPTIST UNIVERSITY
2014
Associate of Science - Occupational Therapy Assistant
Standbridge University
Current
Skills
- Customer relations specialist
- Strong client relations
- Skilled multi-tasker
- MS Windows proficient
- Creative problem solver
- Cash flow management
- Bilingual (Vietnamese)
- Strategic sales knowledge
- Superb time management skills
- Strong leadership abilities
- Consistently meets sales goals
- Shipment processing
Timeline
Manager
Fedex
09.2016 - 04.2017
Supervisor
UNITED PARCEL SERVICE
08.2014 - 06.2016
Sales Associate
C & M 98 Cents Plus
05.2004 - 01.2011
Bachelor of Science - Global Community Science/ Environmental Science
CALIFORNIA BAPTIST UNIVERSITY
Associate of Science - Occupational Therapy Assistant
Standbridge University