Duda Fistler
Sterling Heights,MI
Summary
Highly motivated Shift Manager, proficient in running the shift, money handling and team management. Strong work ethic, attention to detail and goal oriented. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
Clinton Twp, Mi
08.2023 - Current
- Developed and maintained positive working relationships with staff, other managers and customers
- Lead shifts every week while insuring that customers got a fast, accurate and friendly experience every visit
- Managed restaurant operations including cash register operations, inventory, waste, and staff supervision
- Overseen food safety procedures, customer service as well as safety and security
- Resolved conflicts between staff members in a professional manner
- Responded quickly and effectively to emergency situations as they arose
- Inspected work areas regularly for cleanliness and organization standards
- Helped employees accomplish tasks during peak periods
- Communicated with other shift managers to facilitate continuum of customer service
- Coached employees on interactions with customers to drive exceptional service
- Met targets each shift for drive-through times and hourly sales.
Nightlife Freight
Sterling Heights, MI
05.2016 - 08.2023
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Displayed strong telephone etiquette, effectively handling difficult calls
- Exceeded customer satisfaction by finding creative solutions to problems
- Collaborated with others to discuss new opportunities
- Recognized by management for providing exceptional customer service
- Delivered products to customer locations on time
- Achieved cost-savings by developing functional solutions to problems
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services
- Identified needs of customers promptly and efficiently
- Maintained updated knowledge through continuing education and advanced training.
Education
Resturant Leader - Operational Excellence
Hamburger University
1045 W Randolph St., Chicago, Il 6060707.2024
ServSafe Certification -
National Restaurant Association
03-2024
BBA - Health Services Administration
Davenport University
Warren, MI05.2009
Skills
- Communication skills
- Punctual and Reliable
- Leadership
- Delegating Work
- Handling Customer Complaints
- Energetic and Enthusiastic
- Opening and closing procedures
- Employee Training
- Flexible Schedule
- Mentoring and Coaching
- Teamwork
- Organization
- Staff Motivation
- Staff Training
- Relationship Building
- Decision-Making
- Team Development
- Safety Compliance
- Food safety
- Cash Handling
- Training and mentoring
- Shift checklists
- Attention to detail
- Computer literacy
- Heavy lifting
- Restaurant management
- Restaurant experience
- Consistency
- Time management
- Customer oriented
- Shift inventory
Timeline
Shift Manager
McDonald's Restaurant
08.2023 - Current
Nightlife Freight
05.2016 - 08.2023
Resturant Leader - Operational Excellence
Hamburger University
ServSafe Certification -
National Restaurant Association
BBA - Health Services Administration
Davenport University