Dudly Bailey
Acworth,GA
Summary
Professional and enthusiastic biology alumna from Savannah State University with a wealth of customer service experience. Strong belief in the value of effective communication, organizational skills, and management abilities. Proven track record of delivering exceptional service and a passion for leveraging scientific background. Well-equipped to excel in this role.
Overview
5
5
years of professional experience
Work History
Office Manager
Hurt 911/ Georgia Injury Centers
02.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security
- Handled sensitive employee and patient information with utmost confidentiality, maintaining trust and integrity.
- Communicated effectively with staff, patients, attorneys and insurance companies by email.
- Reviewed charts and flagged incomplete or inaccurate information.
- Kept accurate log of requests for medical information and records.
- Followed up with patients about medical and healthcare processes.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Provided thorough follow-up support after completion of referred services, ensuring proper billing procedures were followed.
Chiropractic Assistant
Hurt 911 /Georgia Injury Centers
11.2022 - 02.2024
- Welcomed patients during arrival for scheduled appointments.
- Scheduled, rescheduled, and cancelled appointments based on patient's and staff's availability
- Confidently answer phone calls - providing answers to questions and concerns pertaining patient's treatment plans
- Entered medical codes to ensure proper invoicing.
- Send out MRI referrals
- Administered various passive and active treatments such as muscle stimulation, infrared therapy, and ultrasound.
- Performed intake consultations for new patients.
Retail Associate
Ross
01.2020 - 03.2020
- Maintained a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone
- Maintained clutter free, clear egress to emergency exits
- Immediately corrected or reported any unsafe conditions or practices to Store Leadership
- Treated all Customers and Associates with respect and courtesy; is friendly and professional at all times
- Recognizes fellow Associates using Company recognition programs
- Provided prompt and efficient responses to Customers at all times
- Responds to Customer Service calls immediately
- Handled all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed
Education
B.S - Biology
Savannah State University
Savannah, GADec 2020
Skills
- Customer Service
- Attention to detail
- Data Entry
- Filing
- Medical records management
- Insurance verification
- Records request handling
- Telephone etiquette
- Records organization
- Release of information
- Patient confidentiality
- Office administration
- Case management
- Medical billing and coding
Timeline
Office Manager
Hurt 911/ Georgia Injury Centers
02.2024 - Current
Chiropractic Assistant
Hurt 911 /Georgia Injury Centers
11.2022 - 02.2024
Retail Associate
Ross
01.2020 - 03.2020
B.S - Biology
Savannah State University
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