Dujuana Sands
Summary
Dynamic and results-driven professional with experience at Walmart as an Online Grocery Associate, excelling in order accuracy and customer engagement. Proven ability to enhance customer satisfaction through effective complaint resolution and efficient order fulfillment. Skilled in flexible scheduling and maintaining high standards in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Online Grocery Associate
Walmart
08.2020 - 06.2022
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
Warehouse Worker
Tegra
10.2018 - 12.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Service Representative
Verizon
12.2016 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Kecoughtan High School
Hampton, VA06-2007
Skills
- Customer engagement
- Flexible scheduling
- Order accuracy
- Complaint resolution
Timeline
Online Grocery Associate
Walmart
08.2020 - 06.2022
Warehouse Worker
Tegra
10.2018 - 12.2020
Customer Service Representative
Verizon
12.2016 - 04.2018
Kecoughtan High School
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