Dulce Aguilar Cruz
Live Oak,CA
Summary
Proven server/ starter bartender at Carlitos Mexican Restaurant, adept in bilingual communication and exceptional customer service. Excelled in high-volume dining through superior multitasking and guest engagement, significantly enhancing customer satisfaction. Skilled in cash handling and POS systems, consistently fostering warm relationships with customers creating bonds and regulars. Demonstrated leadership by effectively training new staff, showcasing a strong work ethic.
Overview
5
5
years of professional experience
Work History
Server/bartender
Carlitos Mexican Restaurant
12.2022 - Current
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Serve food and beverages promptly with focused attention to customer needs.
- Worke with POS system to place orders, manage bills, and handle complimentary items.
- Cultivating warm relationships with regular customers.
- Perform opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisting in training new hires, providing guidance on restaurant standards and best practices.
Prepared Foods Team Member/ Server
Esteban’s
05.2023 - 10.2024
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Stocked food items upon manger request and adhered to food safety standards at all times.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
- Checked refrigerated and frozen cases and replenished low stock every day.
- Developed strong product knowledge to provide accurate information and make personalized recommendations to customers.
- Prepared food items by following recipes and product directions.
- Provided support during peak hours, effectively managing increased workload without compromising quality or speed of service.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Assisted in inventory management, reducing waste and optimizing stock levels for maximum freshness.
- Arranged supplies and equipment between storage and work areas.
Ice Cream Server
Michoacana
02.2020 - 11.2022
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Education
River Valley
Yuba City, CA12.2018
Skills
- Bilingual fluent in Spanish and english
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Menu memorization
- Food running
- High volume dining
- Sales techniques
- Table bussing
- Suggestive selling
Languages
Spanish
Native or Bilingual
Timeline
Prepared Foods Team Member/ Server
Esteban’s
05.2023 - 10.2024
Server/bartender
Carlitos Mexican Restaurant
12.2022 - Current
Ice Cream Server
Michoacana
02.2020 - 11.2022
River Valley
Similar Profiles
Marisol Key EscobarMarisol Key Escobar
Server, Cook's Assistant at Serf & Javi Mexican RestaurantServer, Cook's Assistant at Serf & Javi Mexican Restaurant
Jade PaulsenJade Paulsen
Front of House at Dos Carlitos Restaurant & Tequila BarFront of House at Dos Carlitos Restaurant & Tequila Bar
Kadin MinerKadin Miner
Head Prep Cook at CarlitosHead Prep Cook at Carlitos
Olivia SalazarOlivia Salazar
Office Assistant at Gabriela Vega Disability GroupOffice Assistant at Gabriela Vega Disability Group
Erik PetersenErik Petersen
Shop Manager at Baked IndustriesShop Manager at Baked Industries