Dulce Alonzo
Fullerton,CA
Summary
Proven in enhancing customer satisfaction and streamlining payment processes, I excelled at Dollar Tree by leveraging my cash handling expertise and exceptional customer service skills. Demonstrated ability to resolve conflicts and improve transaction efficiency, contributing significantly to a positive shopping environment. Proficient in cash register operation and adept at managing time effectively. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
2
2
years of professional experience
Work History
Cashier
Dollar Tree
04.2024 - Current
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
Backyard BBQ
07.2024 - 08.2024
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
Courtesy Clerk
Stater Bros
06.2023 - 07.2024
- Helped customers take merchandise out of store and loaded items into vehicles.
- Collected more 15 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Returned unwanted items to correct store locations and restocked shelves.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained clean and tidy checkout area to optimize service delivery.
- Managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Assisted customers with large purchases by carrying items to vehicles.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
Cashier
Jack in the Box
08.2022 - 01.2023
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to increase revenue.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Buena Park High School
Buena Park, CA06.2022
Skills
- Product restocking
- Cash Handling
- Customer Service
- Payment Collection
- ID Verification
- Customer Assistance
- Cash Register Operation
- Payment Processing
- Returns processing
- Customer service excellence
- Conflict Resolution
- Money Handling
- Written and verbal communication
- Cash Management
- Refunds and exchanges
- Daily Reporting
- Retail Merchandising
- Refund handling
- Identification checks
- Cash handling expertise
- Cash handling and management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Backyard BBQ
07.2024 - 08.2024
Cashier
Dollar Tree
04.2024 - Current
Courtesy Clerk
Stater Bros
06.2023 - 07.2024
Cashier
Jack in the Box
08.2022 - 01.2023
High School Diploma -
Buena Park High School