Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Dulce Alvarado

Fishers,IN

Summary

Adept at operations management and team leadership, I enhanced accountability and performance at CVS Pharmacy. My background includes streamlining supply chain operations and fostering customer relationships, demonstrating a blend of hard and soft skills. Achieved significant improvements in productivity and customer service, underscoring my commitment to excellence and efficiency.

Overview

8
8
years of professional experience

Work History

Operations Manager

CVS Pharmacy
11.2022 - Current
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Developed and maintained relationships with external vendors and suppliers.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.

Sales Associate

Sierra
04.2020 - 09.2021
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Associate

Maurices
01.2017 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

John F. Kennedy High School
Bloomington, MN
06.2020

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Staff training

Timeline

Operations Manager

CVS Pharmacy
11.2022 - Current

Sales Associate

Sierra
04.2020 - 09.2021

Sales Associate

Maurices
01.2017 - 01.2019

John F. Kennedy High School

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Dulce Alvarado