Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Dulce Arredondo

Corona,CA

Summary

Dynamic professional with extensive experience in customer service and team collaboration. Proven ability to enhance customer satisfaction through effective problem-solving and communication skills. Adept at managing high volume environments while maintaining attention to detail and professionalism, consistently exceeding service goals.

Overview

6
6
years of professional experience

Work History

Resort Host

Glen Ivy Hot Springs
Temescal valley, CA
01.2025 - 07.2025
  • Greeted and welcomed guests upon arrival, ensuring a positive first impression.
  • Managed guest reservations and seating arrangements to optimize flow and comfort.
  • Collaborated with team members to maintain cleanliness and organization of host area.

Freight Handler

Walmart Consolidation Center
Colton, CA
09.2024 - 06.2025
  • Load trailers efficiently as part of a team, following safety procedures in a physically demanding environment while consistently meeting productivity expectations.

Remote Customer Service Representative

Tillys
Irvine, CA
07.2023 - 09.2023
  • Resolved customer inquiries via emails, chats, and phone calls for a well known clothing brand, particularly during the busy school season.
  • Improved response times and reduced on-hold durations, collaborated on optimizing service strategies, and used CRM software to streamline workflows and document interactions.

Server/Host

J Sushi
Corona, CA
08.2022 - 08.2023
  • Provided exceptional customer service by accurately handling carry out, online orders, and phone calls while memorizing repetitive customer orders to enhance efficiency and satisfaction.
  • Maintained a clean and organized environment, coordinated with kitchen staff for precise order preparation, and managed payment transactions with accuracy.

Barista

Mojo's Drive Thru Coffee LLC
Corona, CA
08.2021 - 08.2022
  • Effectively managed high volume orders during peak hours, delivering quality service and maintaining a clean, organized café environment.
  • Skilled in operating espresso machines and fostering customer loyalty through positive interactions and personalized service.

Customer Service Representative

Jeffrey Court Inc.
Norco, CA
12.2019 - 10.2020
  • Handled high call volumes, resolved customer inquiries related to tile products, and contributed to exceeding service goals.
  • Leveraged in-depth knowledge of tile features to enhance customer satisfaction and implemented feedback to improve service quality and reduce complaints.

Education

Esthetician -

Salon Success Academy
10-2025

Herbalism - INTRO TO HERBALISM

Berkeley Herbal Center
08.2023

Skills

  • Sales and product knowledge
  • Customer service and relationship building
  • Communication skills
  • Time management and multitasking
  • Problem solving & conflict resolution
  • Computer and POS system proficiency
  • Attention to detail
  • Team collaboration
  • Professionalism and accountability
  • Adaptability and flexibility

Hobbies and Interests

  • Guest Engagement
  • Wellness & Hospitality
  • Event Coordination
  • Leadership Development
  • Cultural Awareness
  • Training & Mentoring
  • Luxury Service Standards
  • Building Customer Loyalty
  • Herbalism & Human Physiology

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Resort Host

Glen Ivy Hot Springs
01.2025 - 07.2025

Freight Handler

Walmart Consolidation Center
09.2024 - 06.2025

Remote Customer Service Representative

Tillys
07.2023 - 09.2023

Server/Host

J Sushi
08.2022 - 08.2023

Barista

Mojo's Drive Thru Coffee LLC
08.2021 - 08.2022

Customer Service Representative

Jeffrey Court Inc.
12.2019 - 10.2020

Esthetician -

Salon Success Academy

Herbalism - INTRO TO HERBALISM

Berkeley Herbal Center

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