Madison Eckenroad
Twinsburg,OH
Summary
At PetSuites Twinsburg, I excelled as a Resort Host, leveraging my adept multitasking proficiency and strong team collaboration skills to enhance customer satisfaction significantly. My proactive approach and ability to adapt quickly resulted in efficient problem resolution and positive client relationships, showcasing my commitment to excellence and professional growth.
Overview
4
4
years of professional experience
Work History
Resort Host
PetSuites Twinsburg
01.2024 - Current
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Warehouse Assistant
RDP Sports Inc
02.2021 - 11.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
Education
BBA - Supply Chain Management And Marketing
Bowling Green State University
Bowling Green, OH05.2028
High School Diploma -
Walsh Jesuit High School
Cuyahoga Falls, OH06.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Detail Oriented
- Professional Appearance
- Telephone reception
- Promotional knowledge
- Interactive communication skills
- Phone Etiquette
- Guest complaint resolution
Ambassador
At Walsh Jesuit High School, I held a student ambassador position, where I attended events, made positive connections with current and past students and faculty. I became a positive model of what a Walsh Jesuit Student was.
Event Planning
During my time at Walsh Jesuit High School, I helped to plan and run the yearly food drive at our school. During my four years, I helped in various ways, but most proudly I was the Lead Student Marketing Manager. This meant I dealt with community reach out and increasing involvement within our event.
Internship/Career Shadowing
- Akron Rubber Ducks Marketing Team
- Worked with head of Marketing Department to experience their operations within the marketing aspect of business. From social media to game day promotion, I was showed a vast array of marketing techniques and strategies.
Timeline
Resort Host
PetSuites Twinsburg
01.2024 - Current
Warehouse Assistant
RDP Sports Inc
02.2021 - 11.2022
BBA - Supply Chain Management And Marketing
Bowling Green State University
High School Diploma -
Walsh Jesuit High School
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