Dulce Castillo
Palmdale ,CA
Summary
Seeking for a position that will enable me to use my strong organizational skills, educational background, and the ability to work well with diverse populations in customer service and public relations.
Overview
6
6
years of professional experience
Work History
Receptionist
Diamond Ford
Lancaster, CA
11.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors posit
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Reduced payroll errors by meticulously reviewing timesheets and resolving discrepancies before final submission.
- Verified timekeeping records and handled any discrepancies with employees.
- Generated reports to track employee time and attendance.
Customer Service Desk
Walmart
LANCASTER, CA
05.2022 - 11.2023
- Process customer returns, answer questions about merchandise, and manage exchanges
- Apply problem-solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary
- Onboarded and delivered exceptional client service to 100+ customers per shift during peak times
- Helped both new and tenured colleagues in maneuvering the system and building their job knowledge
- A resilient and adaptable individual, who maintains a solution oriented mindset to successfully overcome obstacles and setbacks
- Able to prioritize tasks efficiently, ensuring efficient allocation of time and resources to maximize productivity
CASHIER
Burlington Department Store Company
LANCASTER, CA
04.2019 - 03.2021
- Promptly and accurately assisted customers during checkout and answered any outstanding questions
- Resolved customer complaints and provided product information
- Compiled and maintained non-monetary reports and records
- Received and processed payments by cash, checks, credit cards, or other payment type
- Team collaboration with cashiers, store supervisors, and retail management
- Identify and capitalize on opportunities for initiating store credit card and reward card applications
- Inventory stock and placed new orders to keep supplies at an optimal level for expected demands
Education
High School Diploma -
Abraham Lincoln Independent Study
Rosamond, CA06.2019
Skills
- Customer service expertise
- Specialized Software
- Team Leader
- Problem Solver
- Proficient with Cash Register Operations
- Bilingual English/Spanish
- Result oriented
- Ability to achieve the target within given time
- Adaptability
- Excellent written and verbal communication skills
- Data entry
- Verbal and written communication
- Office administration
- File management
- Document management
- Clerical support
- Basic accounting
Timeline
Receptionist
Diamond Ford
11.2023 - Current
Customer Service Desk
Walmart
05.2022 - 11.2023
CASHIER
Burlington Department Store Company
04.2019 - 03.2021
High School Diploma -
Abraham Lincoln Independent Study