Dulce Castillo-Cruz
Canton,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Front Office Manager
Dt Chiropractic
Canton, Georgia
05.2024 - Current
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Handled sensitive information in a confidential manner.
- Called insurance companies to verify patient benefits.
- Verified insurance eligibility prior to appointment scheduling.
To Go Specialist
Longhorn Steakhouse
Canton, Georgia
01.2022 - Current
- Prepared workstations with ingredients and tools to increase efficiency.
- Collaborated with team to deliver timely service of items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed payments accurately and efficiently using POS system.
- Maintained safe food handling practices to prevent germ spread.
Seasonal Guest Advocate
Target
Canton, Georgia
11.2021 - 01.2022
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Greeted walk-in and phone guests, determining interests and needs.
- Resolved customer complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Hostess
IHOP
Canton
03.2021 - 11.2021
- Handled cash payments and reconciled daily transactions accurately.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Greeted guests and gathered information to seat groups or place on waitlist.
Education
High School Diploma -
Penn Foster High School
Scranton, PA02-2023
Skills
- Oral and writing communication
- Documentation and control
- Office correspondence
- Policy and procedure modification
- Reception operations
- Team management
- Customer relations
- Quick Learner Abilities
Timeline
Front Office Manager
Dt Chiropractic
05.2024 - Current
To Go Specialist
Longhorn Steakhouse
01.2022 - Current
Seasonal Guest Advocate
Target
11.2021 - 01.2022
Hostess
IHOP
03.2021 - 11.2021
High School Diploma -
Penn Foster High School