DULCE Chavarria
Mesa,AZ
Summary
Energetic teacher aide adept at keeping calm under pressure and promoting organized and inviting care environments. Dedicated to promoting child social and academic development by leading activities promoting development and positive interactions. Excellent record of working with children in multiple environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/ Field Manager
Maria's professional Cleaning
Mesa, AZ
02.2023 - 07.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Secretary
Licona's auto repair and transmission
Mesa, AZ
03.2023 - 05.2024
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
Packing, Shipping, and Receiving Assembler
Aly's Jean Boutique
Mesa, AZ
10.2022 - 03.2023
- Verified accuracy of incoming and outgoing shipments against purchase orders, invoices, bills of lading and other records.
- Organized warehouse inventory by item, type, size or product code.
- Inspected packages for proper labeling prior to loading onto conveyor belts for shipment.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Obtained required documentation to process shipments and support movement.
- Identified order discrepancies and damaged items and notified supervisor.
Xplore Student Instructional Manager
Mesa Public Schools
Mesa, AZ
09.2021 - 03.2022
- Developed age-appropriate activities to stimulate physical, social, emotional, and intellectual development of children for different age levels.
- Cultivated positive relationships with parents to ensure open communication about their child's development and needs.
- Created daily lesson plans that were both educational and fun for the kids.
- Met children's nutritional needs by serving healthy morning snacks, afternoon snacks, and full meals.
- Identified behavioral issues and implemented strategies to promote positive behavior among children.
Teacher Aide
Mesa Public Schools
Mesa, AZ
09.2019 - 03.2022
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Maintained a safe and orderly learning environment for all students.
- Utilized technology-based learning tools to enhance classroom instruction.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Monitored playground equipment ensuring it meets safety standards set forth by the state.
- Maintained a safe and secure environment for children at the playground by monitoring their activities, enforcing rules, and responding to any incidents.
Customer Service Representative
Amazon / Ring
Tempe, AZ
01.2020 - 07.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Troubleshot hardware and software issues for users in a timely manner.
- Provided remote support to customers experiencing technical difficulties.
- Maintained records of troubleshooting activities and customer interactions.
Education
High School Diploma -
Mesa High School
Mesa, AZ05-2013
Skills
- Strong computer skills
- Child Development
- Parent Communication
- Emotionally supportive
- Positive and cheerful
- Educational concept explanations
- Critical Thinking
- Child development knowledge
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Affiliations
- crafter
- outdoor activities
Timeline
Secretary
Licona's auto repair and transmission
03.2023 - 05.2024
Customer Service Representative/ Field Manager
Maria's professional Cleaning
02.2023 - 07.2024
Packing, Shipping, and Receiving Assembler
Aly's Jean Boutique
10.2022 - 03.2023
Xplore Student Instructional Manager
Mesa Public Schools
09.2021 - 03.2022
Customer Service Representative
Amazon / Ring
01.2020 - 07.2021
Teacher Aide
Mesa Public Schools
09.2019 - 03.2022
High School Diploma -
Mesa High School
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