Dulce( Kandy) Contreras
Irving Tx ,TX
Summary
Dynamic Optician Assistant with experience at Irving Eyecare, skilled in optical dispensing and patient recordkeeping. Proven ability to enhance patient satisfaction through excellent communication and attentive service. Bilingual in Spanish and English, adept at managing appointments and ensuring efficient operations, contributing to a seamless patient experience.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
9
9
years of professional experience
Work History
Receptionist Assistant
Contreras Enterprices
Irving Tz
04.2022 - Current
- Coordinated communication between departments, enhancing information flow and response times.
- Assisted in preparing meeting materials, contributing to seamless event execution and coordination.
- Implemented digital tools for tracking appointments, optimizing scheduling efficiency and reducing conflicts.
- Resolved customer problems and complaints.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
Optician Assistant
Irving Eyecare
Irving T
10.2016 - 10.2019
- Supported optometrists during eye examinations by preparing equipment and patient records.
- Assisted patients in selecting eyewear based on prescriptions and personal preferences.
- Monitored patient appointments, confirming schedules, and reducing wait times effectively.
- Educated patients on the benefits of various lens options, helping them make informed decisions based on their individual needs.
- Supported optometrists during eye examinations by preparing necessary equipment and documentation for smooth procedures.
- Improved patient satisfaction by providing attentive and knowledgeable assistance in frame selection and fitting.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
Education
High School Diploma -
Irving High
Irving, TX2008
Skills
Optical measurements
Optical dispensing
Visual acuity testing
Insurance verification
Appointment scheduling
Visual field testing
Paperwork management
Patient recordkeeping
Patient testing
Appointment setting
Chart preparation
Optical measuring
Customer service
Multitasking
Excellent communication
Organizational skills
Active listening
Patient scheduling
Clinical documentation
Professionalism
Fluent bilingual communication
Bilingual in spanish and english
Timeline
Receptionist Assistant
Contreras Enterprices
04.2022 - Current
Optician Assistant
Irving Eyecare
10.2016 - 10.2019
High School Diploma -
Irving High