Dulce Cruz
Summary
Dedicated 21-year-old working towards Psychology degree with strong customer service skills and a results-driven mindset. Known for reliability, professionalism, and the ability to thrive in fast-paced environments. Located in Salem. Authorized to work in the US for any employer
Overview
5
5
years of professional experience
Work History
Server
Tipsy Cowboy Country Dive
08.2025 - Current
- Demonstrated great multitasking skills during peak hours, while maintaining a high level of professionalism and efficiency.
- Consistently received positive feedback ratings by patrons.
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers.
- Handled cash transactions accurately using POS system while providing friendly interactions with customers.
Key Holder/Sales Leader
The Paper Store
01.2025 - 09.2025
- Managed store operations in the absence of the store manager, ensuring smooth daily operations and adherence to company policies.
- Collaborated with team members to achieve monthly sales targets through effective communication and coordination of tasks.
- Conducted cash register operations including handling cash transactions accurately, processing returns/exchanges/refunds.
- Maintained register counts and deposits.
Cashier/Customer Service
Chipotle Mexican Grill
08.2020 - 08.2025
- Efficient Chipotle crew member with 4+ years of experienced and skilled in food preparation, cash handling, and customer service.
- Ability to work in fast-paced environments and contributed to team success through excellent communication and multitasking skills.
- Demonstrated ability to handle high-pressure situations calmly while maintaining a friendly demeanor.
Sales Associate
The Paper Store
09.2024 - 01.2025
- Understood and promoted current sales, promotions, and loyalty programs to enhance the customer experience and drive sales.
- Arranged displays and ensured product areas met merchandising standards.
- Collaborated with fellow team members to achieve sales targets, met store goals, and contributed to a positive team environment.
- Supported loss prevention efforts by monitoring the sales floor, reporting suspicious activity, and following security policies.
Hostess/Busser
Barrio Tacos
09.2023 - 01.2024
- Greeted guests and assisted customers with questions and/or concerns.
- Managed phone calls while maintaining phone etiquette standards.
- Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours.
- Developed and implemented a seating rotation system to optimize table turnover and minimize wait times.
Hostess
Sea Level Oyster Bar
09.2022 - 01.2023
- Greeted and seated guests promptly, ensuring a positive first impression.
- Managed guest flow efficiently during peak hours to minimize wait times.
- Handled cash transactions accurately while adhering to established cash handling procedures.
Education
College Degree - Psychology
Salem State University
Salem, MA10.2025
High school diploma - undefined
Framingham High School
Framingham, MA05.2022
Skills
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
- Team collaboration
- Point of sale operation
- Sales expertise
Languages
English - Expert
Spanish - Expert
Timeline
Server
Tipsy Cowboy Country Dive
08.2025 - Current
Key Holder/Sales Leader
The Paper Store
01.2025 - 09.2025
Sales Associate
The Paper Store
09.2024 - 01.2025
Hostess/Busser
Barrio Tacos
09.2023 - 01.2024
Hostess
Sea Level Oyster Bar
09.2022 - 01.2023
Cashier/Customer Service
Chipotle Mexican Grill
08.2020 - 08.2025
High school diploma - undefined
Framingham High School
College Degree - Psychology
Salem State University
Awards
The Seal of Biliteracy
May 2022
The Seal of Biliteracy is an award given by a school, district, or state in recognition of students who have studied and attained proficiency in two or more languages by high school graduation.