Summary
Overview
Work History
Education
Skills
Languages
Timeline
Awards
Generic

Dulce Cruz

Summary

Dedicated 21-year-old working towards Psychology degree with strong customer service skills and a results-driven mindset. Known for reliability, professionalism, and the ability to thrive in fast-paced environments. Located in Salem. Authorized to work in the US for any employer

Overview

5
5
years of professional experience

Work History

Server

Tipsy Cowboy Country Dive
08.2025 - Current
  • Demonstrated great multitasking skills during peak hours, while maintaining a high level of professionalism and efficiency.
  • Consistently received positive feedback ratings by patrons.
  • Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers.
  • Handled cash transactions accurately using POS system while providing friendly interactions with customers.

Key Holder/Sales Leader

The Paper Store
01.2025 - 09.2025
  • Managed store operations in the absence of the store manager, ensuring smooth daily operations and adherence to company policies.
  • Collaborated with team members to achieve monthly sales targets through effective communication and coordination of tasks.
  • Conducted cash register operations including handling cash transactions accurately, processing returns/exchanges/refunds.
  • Maintained register counts and deposits.

Cashier/Customer Service

Chipotle Mexican Grill
08.2020 - 08.2025
  • Efficient Chipotle crew member with 4+ years of experienced and skilled in food preparation, cash handling, and customer service.
  • Ability to work in fast-paced environments and contributed to team success through excellent communication and multitasking skills.
  • Demonstrated ability to handle high-pressure situations calmly while maintaining a friendly demeanor.

Sales Associate

The Paper Store
09.2024 - 01.2025
  • Understood and promoted current sales, promotions, and loyalty programs to enhance the customer experience and drive sales.
  • Arranged displays and ensured product areas met merchandising standards.
  • Collaborated with fellow team members to achieve sales targets, met store goals, and contributed to a positive team environment.
  • Supported loss prevention efforts by monitoring the sales floor, reporting suspicious activity, and following security policies.

Hostess/Busser

Barrio Tacos
09.2023 - 01.2024
  • Greeted guests and assisted customers with questions and/or concerns.
  • Managed phone calls while maintaining phone etiquette standards.
  • Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours.
  • Developed and implemented a seating rotation system to optimize table turnover and minimize wait times.

Hostess

Sea Level Oyster Bar
09.2022 - 01.2023
  • Greeted and seated guests promptly, ensuring a positive first impression.
  • Managed guest flow efficiently during peak hours to minimize wait times.
  • Handled cash transactions accurately while adhering to established cash handling procedures.

Education

College Degree - Psychology

Salem State University
Salem, MA
10.2025

High school diploma - undefined

Framingham High School
Framingham, MA
05.2022

Skills

  • Strong work ethic
  • Task prioritization
  • Guest engagement
  • Exceptional customer service
  • Team collaboration
  • Point of sale operation
  • Sales expertise

Languages

English - Expert
Spanish - Expert

Timeline

Server

Tipsy Cowboy Country Dive
08.2025 - Current

Key Holder/Sales Leader

The Paper Store
01.2025 - 09.2025

Sales Associate

The Paper Store
09.2024 - 01.2025

Hostess/Busser

Barrio Tacos
09.2023 - 01.2024

Hostess

Sea Level Oyster Bar
09.2022 - 01.2023

Cashier/Customer Service

Chipotle Mexican Grill
08.2020 - 08.2025

High school diploma - undefined

Framingham High School

College Degree - Psychology

Salem State University

Awards

The Seal of Biliteracy

May 2022

The Seal of Biliteracy is an award given by a school, district, or state in recognition of students who have studied and attained proficiency in two or more languages by high school graduation.

Dulce Cruz
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