Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dulce De La Cruz

Bell Gardens,CA

Summary

Detail-oriented specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a systematic approach. Knowledgeable about Microsort Word, Excel practices and documentation requirements.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bartender

A Huevo Que Si
04.2024 - 03.2025


  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.

Account Specialist/ Customer Service

Westlake Financial Services
01.2017 - 01.2023
  • Provided customer service for inbound and outbound calls
  • Assisted with customer transactions and account status
  • Assist other departments and management
  • Processed payments, sales, reimbursements, endorsements, and holds on repossessions for uncollected funds


Sales/Office Manager

Fred Loya Insurance
08.2011 - 12.2016
  • Tracked productivity and sales, oversee daily/monthly premium to meet company expectations.
  • Verified information for account updates.
  • Processed customers transactions.
  • Monitored staff productivity closely, offering guidance and support to improve individual performance levels.
  • Created organized filing system to manage department documents.

Education

Medical Billing And Coding Specialist -

Antelope Valley Adult Education
03.2024

High School Diploma -

Warren High School
06-2009

Skills

  • Customer service
  • Medical terminology
  • Strong multitasking
  • Coding diagnoses & procedures
  • Payment processing
  • HIPPA law knowledge
  • Submitting claims
  • Track payments
  • Computer literacy
  • Bilingual: English/Spanish

Certification

  • ServSafe Alcohol - National Restaurant Association.
  • Professional Bartender's Certificate – ABC Bartending Schools.
  • Certified Medical Billing and Coding Specialist by the National Healthcareer Association Certification# S7N3B8W8 -March 2024

Timeline

Bartender

A Huevo Que Si
04.2024 - 03.2025

Account Specialist/ Customer Service

Westlake Financial Services
01.2017 - 01.2023

Sales/Office Manager

Fred Loya Insurance
08.2011 - 12.2016

Medical Billing And Coding Specialist -

Antelope Valley Adult Education

High School Diploma -

Warren High School

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Dulce De La Cruz