Dulce Dominguez
North Las Vegas
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
15
15
years of professional experience
Work History
Member Specialist
Sam’s Club, N. Las Vegas, NV
N. Las Vegas, NV
11.2025 - Current
- - Provide member service in self-checkout area, register, member services desk, entrance and exit.
- - Promote Sam’s Club products and services.
- - Process members purchases and returns.
- - Assist with safe guarding Sam’s Club assets and property.
- - Using mobile retail applications to perform job duties.
- Provided exceptional member service by addressing inquiries and resolving issues efficiently.
- Handled sensitive member information, maintaining strict confidentiality at all times.
- Boosted member renewals by consistently providing exceptional customer service and support.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Branch Manager
MoneyTree Inc., Las Vegas, NV
Las Vegas, NV
04.2016 - 02.2025
- - Answered calls and responded to emails in a timely manner.
- - Handled customer complaints with empathy and composure.
- - Proactively participated in meetings and helped create new practices.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- - Helped management to identify workflow issues and find solutions.
- - Assisted customers with inquiries, issues and concerns by providing relevant information in English and Spanish.
- - Negotiated payment arrangements.
- - Ensured the branch was open and closed on time.
- Analyzed branch performance metrics to identify opportunities for growth and enhancement.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Supervisor
Fifth Avenue Ice Cream of Nevada, Las Vegas
Las Vegas, NV
03.2012 - 04.2016
- Supervised daily operations, ensuring adherence to quality standards and customer satisfaction.
- Conducted regular performance evaluations to enhance team productivity and morale.
- Collaborated with management on promotional events to drive sales growth and customer engagement.
- Resolved customer complaints promptly, enhancing overall service experience and retention rates.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Warehouse Associate
Bed Bath & Beyond, Las Vegas, NV
Las Vegas, NV
09.2011 - 12.2011
- - Receive and stow inventory.
- - Rapidly assembled large and small orders for shipping to clients and make the necessary manifest and records.
- - Unloaded trucks and trailers from ground level.
Education
Associates Degree - Criminology
ITT Technical Institute
North Las Vegas, NV08-2015
High School Diploma - undefined
Canyon Springs H.S.
North Las Vegas, NV06-2011
Skills
- Outstanding Customer Service
- Leadership
- Mentoring - Team Player
- Data Entry
- Creative Problem Solving
- Bilingual Customer Support
- Computer & Keyboard experience
- Exceptional communication
- Data entry proficiency
- Customer support
- Customer service
- Strong interpersonal skills
- Banking
- Complaint handling
- Document processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Member Specialist
Sam’s Club, N. Las Vegas, NV
11.2025 - Current
Assistant Branch Manager
MoneyTree Inc., Las Vegas, NV
04.2016 - 02.2025
Supervisor
Fifth Avenue Ice Cream of Nevada, Las Vegas
03.2012 - 04.2016
Warehouse Associate
Bed Bath & Beyond, Las Vegas, NV
09.2011 - 12.2011
High School Diploma - undefined
Canyon Springs H.S.
Associates Degree - Criminology
ITT Technical Institute