Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Dulce Galindo

La Quinta,CA

Summary

"Adept at enhancing customer satisfaction, reducing escalations at Brinkitos Party Rentals by swiftly resolving complex issues. My experience includes expert complaint handling and superior customer service. Skilled in call management and interpersonal communication, I excel in prioritizing work to meet service goals."

Overview

1
1
year of professional experience
1
1
Certification

Work History

Lead Customer Service Representative

Brinkitos Party Rentals
Indio, California
12.2023 - 01.2025
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.

Volunteer

La Quinta High School
01.2024 - 06.2024
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.

Education

High School Diploma -

Summit High School
43330 Palm Royale Dr, La Quinta, CA 92253
06-2025

Skills

  • Complaint handling
  • Customer service
  • Customer support
  • Work prioritization
  • Teamwork and collaboration
  • Attention to detail

Certification

  • Food Handlers Card Certification
  • CPR certification
  • First Aid Certification

Languages

Spanish
Professional Working

Timeline

Volunteer

La Quinta High School
01.2024 - 06.2024

Lead Customer Service Representative

Brinkitos Party Rentals
12.2023 - 01.2025

High School Diploma -

Summit High School

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Dulce Galindo