Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
References
Timeline
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Dulce Gonzalez

West Wendover,Nevada

Summary

Dedicated professional with proven customer service expertise and strong multitasking abilities. Consistently enhances customer experiences through organized and efficient practices. Demonstrates resilience under pressure while adapting to dynamic work environments. Committed to upholding organizational standards and delivering exceptional service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Peppermill Resorts & Casino
West Wendover, Nevada
10.2024 - Current
  • Crafted espresso drinks and specialty beverages according to established recipes.
  • Maintained cleanliness and organization of coffee equipment and workstations.
  • Assisted customers in menu selections while providing detailed product information.
  • Operated cash register, processing transactions and handling payments accurately.
  • Collaborated with team members to deliver efficient service during peak hours.
  • Engaged customers in conversation, fostering a welcoming atmosphere within the café.
  • Responded promptly and professionally to customer inquiries, ensuring excellent service.

Team Member

Arby's
West Wendover, Nevada
08.2024 - 02.2025
  • Greeted customers with a friendly demeanor upon store entry.
  • Collaborated with team to ensure cleanliness and organization in work area.
  • Supported inventory management through regular restocking and supply checks.
  • Operated cash registers to efficiently process customer payments.
  • Performed opening and closing duties, including display setup and sales floor cleaning.
  • Trained new team members using approved materials to enhance onboarding experience.
  • Rotated through various stations based on team needs for operational flexibility.

Lifeguard

West Wendover Recreation District
West Wendover, Nevada
06.2021 - 09.2024
  • Monitored pool activities to ensure safety and regulatory compliance.
  • Educated patrons on water safety and swim techniques through hands-on demonstrations.
  • Collaborated with team members to coordinate rescue drills and training sessions.
  • Performed emergency rescues as needed during critical situations.
  • Utilized training and medical supplies to assess injuries and provide first aid.
  • Enforced facility rules to uphold a safe environment for all guests.

Golf Cart Attendant

Toana Vista Golf Club, a - Utah
West Wendover, Nevada
03.2024 - 06.2024
  • Assisted guests with golf cart rentals and returns, delivering exceptional customer service.
  • Ensured cleanliness and maintenance of carts, keeping them ready for use at all times.
  • Coordinated timely repairs and servicing of carts with maintenance staff.
  • Managed golf cart inventory, tracking availability to enhance operational efficiency.
  • Organized staging and storage of golf carts according to business forecasts and management directives.
  • Maintained driving range by collecting, washing range balls, and organizing the area.

Team Member

Pizza Hut
West Wendover, Nevada
10.2023 - 03.2024
  • Processed customer payments efficiently using cash registers.
  • Greeted customers with a friendly demeanor to create a welcoming atmosphere.
  • Learned required tasks rapidly to enhance overall performance.
  • Collaborated with team members to boost productivity and operational efficiency.
  • Executed opening and closing duties, including display setup and sales floor maintenance.
  • Provided product information and addressed customer inquiries effectively.
  • Operated equipment safely in accordance with safety protocols.

Education

High School Diploma -

West Wendover High School
West Wendover, NV
06-2023

Skills

  • Cash handling
  • Customer engagement
  • Equipment maintenance
  • Team collaboration
  • Time management
  • Problem solving
  • Effective communication
  • Customer service
  • Multitasking and organization
  • Inventory management
  • Opening and closing coordination
  • Fluent in Spanish

Accomplishments

  • WYPC Youth Advocate of the year 2022
  • FCCLA State Winner in Entrepreneurship in 2023
  • Receiving Gold Honor Rolls throughout High school

Affiliations

  • Drawing in many forms of media
  • Engaging within my community in local events
  • Tattooing and creating designs
  • Spending time with family and friends
  • Assisting my parents with their floral shop business

Certification

  • CPR certified
  • BBP certified

Languages

Spanish
Professional
English
Full Professional

References

References available upon request.

Timeline

Barista

Peppermill Resorts & Casino
10.2024 - Current

Team Member

Arby's
08.2024 - 02.2025

Golf Cart Attendant

Toana Vista Golf Club, a - Utah
03.2024 - 06.2024

Team Member

Pizza Hut
10.2023 - 03.2024

Lifeguard

West Wendover Recreation District
06.2021 - 09.2024

High School Diploma -

West Wendover High School

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