Dulce Hernandez
Union City,CA
Summary
Energetically contributed to The Clement Hotel's success, showcasing exceptional customer service and problem-solving abilities. Expert in managing financial transactions and enhancing guest experiences, I thrive in fast-paced environments, demonstrating a strong work ethic and effective communication. My adaptability and focus on achievements, rather than routine tasks, set me apart.
Overview
2
2
years of professional experience
Work History
Server
The Clement Hotel
Palo Alto, CA
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Sales Associate
Claires Stores Inc
Newark, CA
07.2022 - 01.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services..
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Newark Memorial High School
Newark, CASkills
- Strong Work Ethic
- Exceptional customer service
- Adaptable and Flexible
- Reliable and Responsible
- Problem-Solving
- Effective Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
The Clement Hotel
09.2023 - Current
Sales Associate
Claires Stores Inc
07.2022 - 01.2024
Newark Memorial High School