Dulce Luna Sosa

Supports administrative operations, scheduling, events, purchasing, vendor orders, requisitions, receipts, records, and interdepartmental communication in a fast-paced environment.

• Coordinates schedules, events, confidential requests, cross-department projects, and competing priorities while maintaining accurate records and clear updates for leadership teams.
• Manages appointment scheduling for staff and ministry activities, organizes church events, maintains logistics, and keeps communication flowing between departments and volunteers.
• Coordinated communication between departments and volunteers effectively.

• Facilitated the sales team in achieving monthly targets and enhancing customer engagement.
• Trained and motivated colleagues to elevate customer service and drive sales growth.
• Addressed customer complaints to enhance satisfaction and retention. related to sales and service.
• Built sales plans, goals, strategies, and objectives to support team revenue targets.
• Set challenging goals for employees to encourage achievement and exceed business targets.
• Developed pricing strategies to boost profitability while maintaining market competitiveness.
• Prepared monthly sales reports for management review.
• Completed performance reviews and shared feedback to support staff growth.
• Worked with visual merchandising teams to improve product displays and store layouts.

• Managed cash drawer, ensuring all funds balance at shift end.
• Processed cash transactions with accuracy during peak periods, ensuring customer satisfaction and reducing wait times.
• Maintained organized checkout areas, contributing to a pleasant shopping experience and facilitating efficient customer flow.
• Guided customers in finding products to enhance their shopping experience with product inquiries and provided excellent service.