Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dulce Martinez

New Castle,DE

Summary

Detail-oriented Data Entry Specialist with a proven track record of accuracy and efficiency in handling complex data tasks. Adept at entering, verifying, and managing data with precision and speed, I am dedicated to maintaining the highest data quality standards. Seeking to leverage my expertise to contribute to a dynamic organization's success while further enhancing my skills in data management and analysis.

Overview

9
9
years of professional experience

Work History

Warehouse Worker

Amazon
12.2022 - Current
  • Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
  • Supported warehouse operations by participating in cross-functional teams for process improvements.
  • Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback for process improvements.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Management Analyst II

Delaware Futures Bayard Academy
01.2016 - 01.2023
  • Facilitated ongoing staff training sessions to enhance team productivity and efficiency
  • Organized and supervised recreational activities, maintaining order, and ensuring a positive experience for students
  • Developed and enforced rules to create a conductive learning environment
  • Planned and executed a balanced program of instruction, demonstration, and work activities
  • Partnered with managers and leadership to resolve employee relations issues and concerns
  • Provided counseling to address personal, social, and behavioral challenges, fostering growth.

Customer Service Representative

Byler's BBQ
05.2015 - 12.2019
  • Managed daily operations of a high-volume restaurant.
  • Improved customer satisfaction scores by 15% through improving service quality and staff training programs
  • Established and maintained positive relationships with vendors and suppliers, resulting in costs savings and improved quality of supplies
  • Implemented safety and sanitation procedures to ensure compliance with health and safety regulations
  • Provided excellent customer service and maintained high standards of cleanliness and organization in a fast-paced environment.

Service Specialist/Marketing Specialist

Entirety Insurance, LLC
03.2018 - 11.2020
  • Managed company's social media accounts, crafting engaging content to increase brand recognition
  • Conducted administrative tasks, including client information, mail distribution, and document screening
  • Verified and corrected data entries to ensure accuracy and data integrity
  • Addressed inquiries from clients, vendors, and callers, delivering accurate information and solutions.

Hostess

Luigi's Café
06.2015 - 08.2018
  • Managed food orders, entering them accurately into computer systems and/or memorizing them
  • Operated cash registers, processing payments, and providing excellent customer service
  • Prepared food items such as salads, dressings, appetizers, and cold dishes
  • Supervised volunteers to undergo in-depth coaching and training
  • Answered telephone calls, managed to-go orders, and fulfilled customer requests.

Education

Diploma -

William Penn High School

Skills

  • Data Entry (Alphanumeric and Numeric)
  • Data Verification
  • Data Quality Assurance
  • Data Analysis
  • Microsoft Office Suite (Excel, Word)
  • Project Management
  • Process Improvement
  • Interpersonal Communication
  • Bilingual (English/Spanish)

Timeline

Warehouse Worker

Amazon
12.2022 - Current

Service Specialist/Marketing Specialist

Entirety Insurance, LLC
03.2018 - 11.2020

Management Analyst II

Delaware Futures Bayard Academy
01.2016 - 01.2023

Hostess

Luigi's Café
06.2015 - 08.2018

Customer Service Representative

Byler's BBQ
05.2015 - 12.2019

Diploma -

William Penn High School
Dulce Martinez