Dulce Martinez
New Castle,DE
Summary
Detail-oriented Data Entry Specialist with a proven track record of accuracy and efficiency in handling complex data tasks. Adept at entering, verifying, and managing data with precision and speed, I am dedicated to maintaining the highest data quality standards. Seeking to leverage my expertise to contribute to a dynamic organization's success while further enhancing my skills in data management and analysis.
Overview
9
9
years of professional experience
Work History
Warehouse Worker
Amazon
12.2022 - Current
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Supported warehouse operations by participating in cross-functional teams for process improvements.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback for process improvements.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Management Analyst II
Delaware Futures Bayard Academy
01.2016 - 01.2023
- Facilitated ongoing staff training sessions to enhance team productivity and efficiency
- Organized and supervised recreational activities, maintaining order, and ensuring a positive experience for students
- Developed and enforced rules to create a conductive learning environment
- Planned and executed a balanced program of instruction, demonstration, and work activities
- Partnered with managers and leadership to resolve employee relations issues and concerns
- Provided counseling to address personal, social, and behavioral challenges, fostering growth.
Customer Service Representative
Byler's BBQ
05.2015 - 12.2019
- Managed daily operations of a high-volume restaurant.
- Improved customer satisfaction scores by 15% through improving service quality and staff training programs
- Established and maintained positive relationships with vendors and suppliers, resulting in costs savings and improved quality of supplies
- Implemented safety and sanitation procedures to ensure compliance with health and safety regulations
- Provided excellent customer service and maintained high standards of cleanliness and organization in a fast-paced environment.
Service Specialist/Marketing Specialist
Entirety Insurance, LLC
03.2018 - 11.2020
- Managed company's social media accounts, crafting engaging content to increase brand recognition
- Conducted administrative tasks, including client information, mail distribution, and document screening
- Verified and corrected data entries to ensure accuracy and data integrity
- Addressed inquiries from clients, vendors, and callers, delivering accurate information and solutions.
Hostess
Luigi's Café
06.2015 - 08.2018
- Managed food orders, entering them accurately into computer systems and/or memorizing them
- Operated cash registers, processing payments, and providing excellent customer service
- Prepared food items such as salads, dressings, appetizers, and cold dishes
- Supervised volunteers to undergo in-depth coaching and training
- Answered telephone calls, managed to-go orders, and fulfilled customer requests.
Education
Diploma -
William Penn High School
Skills
- Data Entry (Alphanumeric and Numeric)
- Data Verification
- Data Quality Assurance
- Data Analysis
- Microsoft Office Suite (Excel, Word)
- Project Management
- Process Improvement
- Interpersonal Communication
- Bilingual (English/Spanish)
Timeline
Warehouse Worker
Amazon
12.2022 - Current
Service Specialist/Marketing Specialist
Entirety Insurance, LLC
03.2018 - 11.2020
Management Analyst II
Delaware Futures Bayard Academy
01.2016 - 01.2023
Hostess
Luigi's Café
06.2015 - 08.2018
Customer Service Representative
Byler's BBQ
05.2015 - 12.2019
Diploma -
William Penn High School