Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dulce Munguia

Pico Rivera

Summary

Highly motivated Certified Medical Assistant with extensive experience at Community Medical Centers, excelling in patient care and HIPAA compliance. Proven ability to collect and process specimens efficiently while demonstrating compassion and excellent communication skills. Successfully navigated EHR transitions, enhancing operational efficiency and patient satisfaction. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background nd team-building skills to deadline-driven environment

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Community Medical Centers
05.2024 - 08.2025
  • Collected and documented patient medical information such as vitals and past medical history.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Chaperoned providers during procedures and examinations and obtained consent signed by the patient.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Processed STAT/URGENT referrals for provider.
  • Reconciled patient medication before provider entered the exam room and verified pharmacy information.
  • Performed daily, weekly and monthly maintenance for autoclave machines in facility and sent to laboratory to ensure bacteria was not present.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Navigated through the company's transition from NextGen EHR to EPIC in May of 2025.
  • CLIA annual training for FQHC

Medical Receptionist

Community Medical Centers
02.2022 - 05.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current on their chart.
  • Transcribed over 40 phone messages per day and relayed to appropriate personnel.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Certified Sales Associate

Ammaar's Toyota Vacaville
08.2021 - 12.2021
  • Visited customer locations to evaluate requirements, demonstrate product offering and propose strategic solutions for diverse needs.
  • Showcased about 15 product features to customers and discussed technical details to overcome objections and lock in sales.
  • Supported retail distributors, dealers and customers through in-person and telephone support.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
  • Drafted, finalized and submitted paperwork to complete sales.

Customer Service Representative

The Home Depot
07.2020 - 08.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted with online orders and delivered them to customers.
  • Experience in multiple departments such as paint, cash registers and pro-desk.

Education

High School Diploma -

El Rancho High School
Pico Rivera, CA

AMCA Certification - Certified Medical Assistant Program

CalRegional
Vacaville, CA
11-2023

Skills

  • HIPAA compliance
  • Medical terminology
  • Specimens collection and processing
  • Patient scheduling
  • Typing 100 WPM
  • Insurance Verification
  • Payment collection
  • Compassion
  • Excellent communication

Certification

  • Certified through the American Medical Certification Association.
  • Basic Life Support certification through the American Heart Association.

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Certified Medical Assistant

Community Medical Centers
05.2024 - 08.2025

Medical Receptionist

Community Medical Centers
02.2022 - 05.2024

Certified Sales Associate

Ammaar's Toyota Vacaville
08.2021 - 12.2021

Customer Service Representative

The Home Depot
07.2020 - 08.2021

High School Diploma -

El Rancho High School

AMCA Certification - Certified Medical Assistant Program

CalRegional

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