Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dulce Robles

Woodburn,OR

Summary

Bilingual customer service representative with proven ability to manage high call volumes. Knowledge of the insurance process for total loss vehicles. Experienced in guiding owners through insurance processes for total loss vehicles. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Copart
Woodburn, OR
08.2024 - Current
  • Managed high call volumes while maintaining professionalism and composure.
  • Experience with call dialogues for coordinating vehicle pickups from shops and residences.
  • Knowledge of how to accurately document detailed notes summarizing the call.
  • Guided vehicle owners through the insurance process for total loss vehicles.
  • Provided clients with assistance regarding auction inquiries and concerns.

Cashier

Fruteria Cremeria San Rafael
La Yesca Mexico
01.2020 - 08.2021
  • Welcomed all customers into a warm and friendly environment..
  • Managed cash register operations, ensuring accurate cash handling and balancing.
  • Maintained cleanliness and organization of checkout area.
  • Trained new staff on cash register functions and customer service protocols.

Education

GED -

GENERAL EDUCATION DEVELOPMENT DIPLOMA
WOODBURN OR

Skills

  • Customer service
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Professional telephone demeanor
  • Follow-up skills
  • 3 way calls
  • Detailed oriented
  • Multitasking
  • Bilingual- spanish & english
  • Communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Copart
08.2024 - Current

Cashier

Fruteria Cremeria San Rafael
01.2020 - 08.2021

GED -

GENERAL EDUCATION DEVELOPMENT DIPLOMA