Dulce Romero
Kent
Summary
Dynamic professional with a proven track record at T-Mobile, excelling in customer service and sales growth. Skilled in team motivation and coaching, I successfully enhanced customer satisfaction and drove sales through strategic merchandising. Adept at multitasking, I fostered a collaborative environment that led to increased team performance and morale.
Overview
3
3
years of professional experience
Work History
Assistant Manager
T-Mobile
02.2025 - Current
- Collaborated with team members to achieve sales targets and enhance customer satisfaction.
- Monitored employee performance, providing constructive feedback to foster development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated team-building activities, enhancing team cohesion and morale.
Sales Associate
AT&T
06.2024 - 02.2025
- Assisted customers in product selection, enhancing shopping experience and boosting sales.
- Processed transactions accurately using point-of-sale systems, minimizing errors in sales reporting.
- Provided product knowledge training to new associates, fostering a knowledgeable sales environment.
- Adapting quickly to changing promotions and store policies, ensuring compliance and effective communication with customers.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Activity Manager
Bonaventure Assisted Living
01.2023 - 03.2023
- Assisted in planning and executing activities for diverse groups.
- Adapted quickly to changing needs during activity execution.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Created and maintained detailed reports of daily, weekly and monthly operations.
Education
High School Diploma -
Kent Meridian High
Kent, WASkills
- Customer service
- Customer relations
- Team motivation
- Goal setting
- Sales strategies
- Sales growth
- Multitasking and organization
- Coaching and mentoring
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
T-Mobile
02.2025 - Current
Sales Associate
AT&T
06.2024 - 02.2025
Activity Manager
Bonaventure Assisted Living
01.2023 - 03.2023
High School Diploma -
Kent Meridian High