Dulce Ruiz
Miami,FL
Summary
Proven leader with extensive experience in retail and restaurant management, notably with NELLYS Service. Excelled in enhancing customer satisfaction and streamlining operations, leading to a significant reduction in discrepancies. Skilled in financial management and staff development, I drive teams towards exceeding performance goals through effective problem resolution and team motivation.
Overview
3
3
years of professional experience
Work History
Assistant Manager
NELLYS Service
05.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Manager
Restaurant TINAJON MICHO
05.2021 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Ingenier - Automotive Engineering
Universidad Tecnologica De La Habana
La Habana06.1988
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Staff Supervision
- Marketing knowledge
- Sales Strategies
- Retail Operations Management
- Orientation and training
- Cost Control
- Cost Reduction
- Financial Management
Timeline
Assistant Manager
NELLYS Service
05.2024 - Current
Manager
Restaurant TINAJON MICHO
05.2021 - 01.2024
Ingenier - Automotive Engineering
Universidad Tecnologica De La Habana
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