Dulce Ruiz Santos
Norcross,GA
Summary
Dynamic sales professional with proven expertise in customer relationship building and CRM management, honed at companies like Apple. Excelled in leveraging data analytics and strategic communication to exceed sales targets, significantly boosting referral rates. Skilled in crafting compelling sales messages, demonstrating a goal-oriented mindset and a knack for turning potential leads into loyal customers.
Knowledgeable Desired Position with background in driving lead generation and qualifying prospective clients. Proven track record in developing client relationships and streamlining outreach strategies. Demonstrated ability to communicate effectively and collaborate with sales teams to achieve targets.
Experienced with identifying and qualifying sales leads. Utilizes communication skills and relationship-building techniques to drive client engagement. Track record of collaboration with sales teams to achieve and exceed targets.
Overview
2025
2025
years of professional experience
Work History
Sales Development Representative
Roofing & Insulation Supply
- Implemented strategies to build a reliable and active sales pipeline.
- Leveraged data analytics to monitor sales trends.
- Cultivated connections with potential clients to enhance product knowledge.
- Demonstrated company's value to potential customers, resulting in new business.
- Created impactful sales messages to convey advantages of company offerings.
Sales Agent
Apple
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
Sales Associate
Juniper Networks
06.2021 - Current
- Promoted selected merchandise through strategic shelf placements.
- Established connections with customers to boost loyalty.
- Handled returns, exchanges, and refunds according to store guidelines.
- Organized items with correct pricing for customer convenience.
- Professionally addressed and resolved issues during peak times.
Education
Harding University High School
Charlotte, NC06.2013
Skills
- Cold calling
- Goal-oriented mindset
- Customer relationship building
- Lead qualification
- Objection handling
- CRM management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sales Associate
Juniper Networks
06.2021 - Current
Sales Development Representative
Roofing & Insulation Supply
Sales Agent
Apple
Harding University High School
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