Dulce Santana
El Paso,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Sales Associate
Bath And Body Works, Limited Brands
08.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Receptionist
Crossroads Animal Hospital
09.2014 - Current
- Warmly welcomed 60-80 guest per shift, coordinated check in/out and directing them to their destination.
- Managed 4+ phones lines and facilitated over 35+ call per day with clients, vendors and staff.
- Maintained organized, clean, professional work space and waiting area.
- Provided excellent customer service with friendly and helpful attitude.
- Coordinated pick up and delivery of mail services, unpacked inventory and stocked supplies.
- Smoothly managed day-to-day front desk operations for busy veterinary hospital.
- Cash receiving (cashiering) and counting cash as part of cash drawer closing process.
- Deposit preparation and recording of cash receipt on deposit records/log.
Assistant Manager of Operations
Ecko Unlimited
09.2013 - 08.2014
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Communicated with customers to assess satisfaction with products and services received.
- Performed statistical analyses to gather data for operational and forecast team needs.
Retail Store Manager
Journeys Shoe Store
04.2012 - 08.2013
- Hired, trained and supervised retail team members.
- Plan and prepared work schedules and keep records of employees' work schedules and time cards.
- Performed payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Performed opening and closing of store on daily basis, depositing cash and check to banks.
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Supervised and coach staff on great customer connection, ensuring daily feedback is given to all associates.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Performed stockroom duties, shipping and receiving of cases on weekly basis and inventory audits.
Assistant Manager of Sales
Aeropostale
02.2010 - 03.2012
- Supported senior managers with day-to-day operational requirements.
- Meticulously handled POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.
- Contributed to budget development and forecasting by gathering revenue data.
- Optimized sales strategies based on weekly, monthly, and quarterly progress against annual objectives.
- Organized store operations around sales needs and allocated important daily responsibilities to personnel for efficient operations.
- Achieved revenue targets across segments using excellent planning, resource management and team leadership abilities.
- Achieved revenue targets with effective sales strategies, coaching staff on techniques and approaches.
- Addressed customer needs and maintained high satisfaction rates through effective account management and professional communication.
- Helped staff accomplish sales goals through effective supervision, training, and motivational strategies.
Education
Bachelor of Science - Accounting
University of Phoenix
Phoenix, AZ03.2021
High School Diploma -
Franklin High School
El Paso, TX05.2004
Skills
- Data Entry
- Account Reconciliation
- Payment Processing
- Invoicing and collections
- Payroll Processing
- Month-end reports
- Multitasking
- Time Management
- Multiple phone system operation
- Relationship Building
Timeline
Sales Associate
Bath And Body Works, Limited Brands
08.2023 - Current
Receptionist
Crossroads Animal Hospital
09.2014 - Current
Assistant Manager of Operations
Ecko Unlimited
09.2013 - 08.2014
Retail Store Manager
Journeys Shoe Store
04.2012 - 08.2013
Assistant Manager of Sales
Aeropostale
02.2010 - 03.2012
Bachelor of Science - Accounting
University of Phoenix
High School Diploma -
Franklin High School