Dulce Santana
El Paso,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Sales Associate
Bath And Body Works, Limited Brands
Outlet Shoppes of El Paso | Canutillo,TX
08.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Receptionist
Crossroads Animal Hospital
09.2014 - Current
- Warmly welcomed 60-80 guest per shift, coordinated check in/out and directing them to their destination.
- Managed 4+ phones lines and facilitated over 35+ call per day with clients, vendors and staff.
- Maintained organized, clean, professional work space and waiting area.
- Provided excellent customer service with friendly and helpful attitude.
- Coordinated pick up and delivery of mail services, unpacked inventory and stocked supplies.
- Smoothly managed day-to-day front desk operations for busy veterinary hospital.
- Cash receiving (cashiering) and counting cash as part of cash drawer closing process.
- Deposit preparation and recording of cash receipt on deposit records/log.
Assistant Manager of Operations
Ecko Unlimited
Outlets Shoppes of El Paso| Canutillo,TX
09.2013 - 08.2014
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Communicated with customers to assess satisfaction with products and services received.
- Performed statistical analyses to gather data for operational and forecast team needs.
Retail Store Manager
Journeys Shoe Store
04.2012 - 08.2013
- Hired, trained and supervised retail team members.
- Plan and prepared work schedules and keep records of employees' work schedules and time cards.
- Performed payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Performed opening and closing of store on daily basis, depositing cash and check to banks.
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Supervised and coach staff on great customer connection, ensuring daily feedback is given to all associates.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Performed stockroom duties, shipping and receiving of cases on weekly basis and inventory audits.
Assistant Manager of Sales
Aeropostale
Sunland Park Mall | El Paso, TX
02.2010 - 03.2012
- Supported senior managers with day-to-day operational requirements.
- Meticulously handled POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.
- Contributed to budget development and forecasting by gathering revenue data.
- Optimized sales strategies based on weekly, monthly, and quarterly progress against annual objectives.
- Organized store operations around sales needs and allocated important daily responsibilities to personnel for efficient operations.
- Achieved revenue targets across segments using excellent planning, resource management and team leadership abilities.
- Achieved revenue targets with effective sales strategies, coaching staff on techniques and approaches.
- Addressed customer needs and maintained high satisfaction rates through effective account management and professional communication.
- Helped staff accomplish sales goals through effective supervision, training, and motivational strategies.
Education
Bachelor of Science - Accounting
University of Phoenix
Phoenix, AZ03.2021
High School Diploma -
Franklin High School
El Paso, TX05.2004
Skills
- Data Entry
- Account Reconciliation
- Payment Processing
- Invoicing and collections
- Payroll Processing
- Month-end reports
- Multitasking
- Time Management
- Multiple phone system operation
- Relationship Building
Timeline
Sales Associate
Bath And Body Works, Limited Brands
08.2023 - Current
Receptionist
Crossroads Animal Hospital
09.2014 - Current
Assistant Manager of Operations
Ecko Unlimited
09.2013 - 08.2014
Retail Store Manager
Journeys Shoe Store
04.2012 - 08.2013
Assistant Manager of Sales
Aeropostale
02.2010 - 03.2012
Bachelor of Science - Accounting
University of Phoenix
High School Diploma -
Franklin High School