Dulce Silva
Tyler,TX
Summary
Dynamic Assistant Manager at Dillard's Inc, skilled in customer service and team leadership. Enhanced operational efficiency through effective project management, sale strategies and streamlined communication. Achieved improved customer satisfaction by promptly resolving customer inquiries and fostering a positive work environment. Proficient in money handling, ensuring accuracy in cash intake and deposits.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Dillard's Inc
07.2022 - 08.2025
- Assisted in daily operational tasks to enhance team efficiency.
- Supported project management by coordinating schedules and resources effectively.
- Learned company policies and procedures to ensure compliance and accuracy in operations.
- Engaged with clients to gather feedback, improving overall service quality.
- Supervised day-to-day operations to meet performance, quality, sale goals and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Arts -
Kilgore College
Kilgore, TX01-2016
High School Diploma -
Kilgore High School
Kilgore01-2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Sales strategies
Languages
Spanish
Native or Bilingual
Interests
- Gardening
- Environmental Conservation Projects
- Animal Welfare Advocacy
Timeline
Assistant Manager
Dillard's Inc
07.2022 - 08.2025
Associate of Arts -
Kilgore College
High School Diploma -
Kilgore High School