Dulce M Valadez
Houston,TX
Summary
Dedicated and customer-focused healthcare administrative professional with extensive experience in front desk operations, patient scheduling, and administrative support. Proven ability to deliver exceptional patient service while managing high-volume, multi-line phone systems, coordinating appointments, verifying patient information, and maintaining accurate records. Skilled at multitasking in fast-paced clinical environments, collaborating with providers and multidisciplinary teams, and ensuring seamless patient flow from check-in to checkout. Highly organized, detail-oriented, and adaptable, with a strong commitment to improving operational efficiency, enhancing the patient experience, and supporting quality patient care through professionalism, reliability, and effective communication.
Overview
12
12
years of professional experience
Work History
Checkout Operator
Vital Heart And Vein
Humble, TX
06.2025 - Current
- Dedicated and detail-oriented healthcare administrative professional with extensive experience coordinating cardiology patient checkout, follow-up appointments, diagnostic testing, referrals, and insurance authorizations in fast-paced clinical environments. Proven ability to schedule routine cardiology follow-ups, specialty consultations, and diagnostic services including ECG/EKGs, echocardiograms, stress tests, Holter monitoring, cardiac CTs, MRIs, and vascular ultrasounds. Skilled in verifying insurance eligibility, obtaining prior authorizations, maintaining accurate electronic health records (EHR), and ensuring physician orders are complete prior to scheduling. Experienced in educating patients on appointment details, pre-procedure preparation, medication and fasting instructions, and coordinating referrals to specialists and cardiac rehabilitation programs. Recognized for collaborating effectively with physicians, nurses, imaging departments, and multidisciplinary healthcare teams to optimize patient flow, enhance operational efficiency, and deliver exceptional patient-centered service while maintaining HIPAA compliance, professionalism, and a commitment to quality care.
Front Desk Receptionist
Mi Doctor
Houston, TX
08.2019 - Current
- Improved patient experience through effective management of front desk operations in a fast-paced healthcare environment. Streamlined patient check-in processes, enhancing efficiency and satisfaction. Enhanced appointment scheduling and confirmation procedures, reducing wait times. Resolved phone inquiries promptly, improving patient communication. Secured accurate insurance verifications, ensuring smooth payment processes. Maintained meticulous patient records, contributing to overall operational excellence. Collaborated with healthcare team members to improve patient care outcomes. Utilized strong communication skills and deep understanding of medical terminology to support operational success.
Lead Barista/Manager
Amile’s Coffee Bar
05.2014 - 05.2019
- Experienced and customer-focused professional with a strong background in hospitality, team leadership, and café operations. Known for delivering exceptional service, resolving customer concerns with professionalism, and fostering a welcoming environment. Skilled in staff training, scheduling, and motivating teams to perform at their best. Proven expertise in inventory control, POS systems, and maintaining health and safety standards. Passionate about coffee, with in-depth knowledge of brewing techniques, menu development, and quality assurance. Business-savvy with experience in budgeting, sales monitoring, and vendor coordination, consistently driving operational efficiency and customer satisfaction.
Education
High School - undefined
Sam Houston High School
05-2006
Skills
- Oversaw medical office functions, leveraging 7 years of experience for operational efficiency
- Directed document management processes to streamline workflows over 7 years
- Cultivated positive customer relationships with over 10 years of service experience
- Implemented e-clinical solutions to enhance patient data management for 7 years
- Maintained strict compliance with HIPAA standards for 7 years
- Applied medical terminology expertise to enhance communication in healthcare settings for 7 years
- Supervised insurance verification procedures, ensuring accuracy over 7 years
- Coordinated multi-line phone communications to improve patient interactions for 7 years
- Spearheaded medical scheduling initiatives to optimize appointment flows for 7 years
LANGUAGES
Fluent Spanish & English
Timeline
Checkout Operator
Vital Heart And Vein
06.2025 - Current
Front Desk Receptionist
Mi Doctor
08.2019 - Current
Lead Barista/Manager
Amile’s Coffee Bar
05.2014 - 05.2019
High School - undefined
Sam Houston High School