Dulce Guadalupe Morales Delgadillo
Bay Point,CA
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
7
7
years of professional experience
2023
2023
years of post-secondary education
Work History
Lead Medical Assistant
California Spine Center
Concord, CA
05.2023 - Current
- Managed patient schedules and coordinated appointments for efficient clinic operations.
- Assisted in clinical procedures, ensuring patient comfort and safety during visits.
- Educated patients on treatment plans and medication instructions effectively.
- Performed routine lab tests, maintaining high standards of accuracy and hygiene.
- Maintained medical records, ensuring compliance with regulations and confidentiality standards.
- Trained new staff members on medical procedures and administrative tasks effectively.
- Implemented inventory control measures to optimize supply management within the clinic.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Assisted patients with registration, new patient paperwork and check-out process.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Restaurant Manager
Guanatos Ice Cream inc.
Concord
04.2020 - 05.2024
- Supervised daily operations of ice cream restaurant and staff management.
- Trained and mentored new employees on service standards and procedures.
- Implemented inventory control measures for ice cream and supplies.
- Ensured compliance with health and safety regulations in food handling.
- Coordinated customer service initiatives to enhance guest experiences.
- Managed vendor relationships for timely supply deliveries and quality assurance.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Kitchen Staff Member
Mount Diablo Unified School District
Concord, California
01.2019 - 03.2020
- Food preparation
- Dishwasher
- operating kitchen equipment
- collaborating with other staff members
- Maintained cleanliness of kitchen equipment and work areas daily.
- Collaborated with team members to ensure timely meal service to students.
- Cleaned and sanitized frequently to maintain health code standards.
- Carried out basic cleaning duties such as sweeping floors, washing dishes .
Education
Carrington College
09.2022 - 09.2023
Mount Diablo High School
Concord, CASkills
- Patient education
- Electronic health records
- Medical procedure assistance
- Appointment scheduling
- Inventory management
- Regulatory compliance
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team building and supervision
- Clinical flow management
- Critical thinking
- Vital signs monitoring
- Payment collection
- Appointment setting
- Stocking supplies
- Food safety
- Meal preparation
- Staff training
Languages
Spanish
Full Professional
Timeline
Lead Medical Assistant
California Spine Center
05.2023 - Current
Carrington College
09.2022 - 09.2023
Restaurant Manager
Guanatos Ice Cream inc.
04.2020 - 05.2024
Kitchen Staff Member
Mount Diablo Unified School District
01.2019 - 03.2020
Mount Diablo High School