Dulce Kemper
Peculiar,MO
Summary
Resourceful and dependable professional with extensive experience in retail and virtual retail leadership, specializing in store audits, inventory operations, and employee and customer retention. Recognized for fostering a positive, high-performance culture while maintaining an outstanding attendance record and strong commitment to organizational success. Skilled in auditing calls, analyzing customer interactions, and identifying strategies to improve retention and service quality. Experienced in preparing documentation, resolving discrepancies, and supporting compliance. Looking to bring strong problem-solving skills, attention to detail, and teamwork to support accuracy and efficiency at T-Mobile.
Overview
19
19
years of professional experience
Work History
Coach, Virtual Retail Sales
T-Mobile
05.2021 - Current
- Conduct performance audits of sales and customer interactions to ensure accuracy, compliance, and top-tier service delivery.
- Audit and analyze customer calls to identify retention strategies and service improvements.
- Prepare documentation and data reports to support compliance, dispute resolution, and operational efficiency.
- Use Excel and Access to track team KPIs, identify discrepancies, and implement corrective actions.
- Foster a culture of accountability, retention, and engagement, leading to improved employee and customer satisfaction.
Retail Store Manager
T-Mobile
10.2014 - 05.2021
- Led and developed a high-performing team, balancing operational efficiency with customer retention strategies.
- Oversaw store operations, including financial reporting, inventory audits, and compliance checks.
- Partnered with vendors and internal leadership to resolve discrepancies and streamline operations.
- Identified process improvements and cost-saving opportunities through data analysis.
- Supported district-wide audits and initiatives, ensuring alignment with company standards.
Store Manager
Retail Store
01.2007 - 10.2014
- Directed four corporate retail locations, ensuring accurate inventory operations and audit compliance.
- Identified billing and operational discrepancies and escalated issues for resolution.
- Managed vendor relationships and contract adherence to minimize costs and ensure efficiency.
- Analyzed operational data to support process improvements and compliance efforts.
Assistant Store Manager
Sprint Westport Retail Store
04.2006 - 12.2006
- Supported daily operations, payroll accuracy, and audit readiness.
- Assisted in recruiting, onboarding, and retaining top talent.
- Maintained compliance and audit standards while managing sales goals.
Education
Leadership Training For Managers Course -
Dale Carnegie
Kansas City, MO04.2011
Effective Communications in Human Relations -
Dale Carnegie
Kansas City, MO12.2010
Associates Degree - Information Technology for Business, Science
Brown Mackie College
Overland Park, KS05.2003
Bachelor of Science in Psychology - Psychology
Colorado Technical University
Colorado Springs, CO11-2026
Skills
- Strong Active Listening & Communication
- Administrative & Operational Support
- Customer Experience & Service Management
- Data Entry & Records Accuracy
- Inbound/Outbound Customer Interactions
- Sales & Relationship Building
- Team Leadership & Staff Development
- Quality Review & Audit Preparation
- Data Analysis & Reporting
- Microsoft Office Suite (Excel, Access, Word, PowerPoint)
- Power BI & Data Visualization
- Attention to Detail & Problem Solving
Timeline
Coach, Virtual Retail Sales
T-Mobile
05.2021 - Current
Retail Store Manager
T-Mobile
10.2014 - 05.2021
Store Manager
Retail Store
01.2007 - 10.2014
Assistant Store Manager
Sprint Westport Retail Store
04.2006 - 12.2006
Leadership Training For Managers Course -
Dale Carnegie
Effective Communications in Human Relations -
Dale Carnegie
Associates Degree - Information Technology for Business, Science
Brown Mackie College
Bachelor of Science in Psychology - Psychology
Colorado Technical University