Summary
Overview
Work History
Education
Skills
Timeline
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Latorcha Simmons

Latorcha Simmons

Summerville,US

Summary

Virtual Retail Sales Coach with 19 years of experience in leading virtual sales initiatives that boost performance and drive innovation. Expertise in digital tools and data analytics to enhance customer satisfaction and increase sales. Proven track record in developing training programs that empower teams, resulting in significant revenue growth and expanded market share.

Overview

19
19
years of professional experience

Work History

Virtual Retail Sales Coach

T-Mobile
Charleston, US
10.2021 - Current
  • Transformed virtual sales coaching initiatives, enhancing retail team performance significantly.
  • Utilized data-driven strategies to elevate sales metrics and customer satisfaction.
  • Conducted weekly meetings with the sales team to assess progress and identify improvement areas.
  • Developed training classes aligned with company sales objectives, fostering team capabilities.
  • Analyzed CRM data to uncover trends and growth opportunities, exceeding targets consistently.
  • Collaborated across departments to deliver effective training sessions for various stakeholders.
  • Maintained knowledge of industry trends, market conditions, and legal requirements to inform strategies.
  • Advised senior management on revenue-increasing strategies through resource efficiency improvements.

Accounting Manager

V.L.J LLC
Charleston, US
12.2007 - 10.2021
  • Directed cross-functional budget optimization projects to enhance financial efficiency.
  • Reviewed resumes and applications to identify top candidates for positions.
  • Designed and implemented effective onboarding programs for new employees.
  • Ensured compliance with regulatory standards across all operations.
  • Introduced accounting systems that improved financial accuracy and reporting.
  • Conducted performance appraisals through ongoing reviews and feedback mechanisms.
  • Reconciled complex accounts and resolved discrepancies to maintain accurate records.
  • Monitored cash flow, prepared bank reconciliations, and managed payables and receivables.

Correctional Supervisor

SC Department of Juvenile Justice
Ridgeville, US
01.2013 - 09.2016
  • Managed correctional operations with strict adherence to safety protocols.
  • Implemented behavior management strategies, achieving a 20% reduction in incidents.
  • Optimized administrative processes, enhancing efficiency by 15%.
  • Prepared comprehensive reports on inmate misconduct and recommended disciplinary actions.
  • Promoted safety and order within the facility through effective oversight.
  • Responded to crisis calls, preventing escapes, fights, and rule violations.
  • Conducted thorough investigations to address inmate grievances and resolve issues.
  • Collaborated with outside agencies for community service projects aiding inmate rehabilitation.

SMB Sales Consultant

ATT Small Business
Charleston, US
04.2008 - 11.2008
  • Boosted SME sales via strategic management and bespoke solutions.
  • Surpassed sales targets, securing enduring client relationships.
  • Devised innovative sales strategies, achieving significant revenue growth.
  • Streamlined sales processes by identifying key market opportunities.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.

Customer Service Representative

Verizon Wireless
Columbia, US
04.2006 - 03.2008
  • Optimized virtual retail sales processes, boosting customer satisfaction and retention rates.
  • Managed complex customer accounts, ensuring financial accuracy throughout transactions.
  • Fostered inter-departmental collaboration for efficient resolution of issues.
  • Maintained comprehensive records of customer interactions and transactions for future reference.
  • Resolved customer complaints promptly, providing excellent service to enhance the experience.
  • Developed strong relationships with customers to promote repeat business and loyalty.
  • Exceeded service goals by applying best practices in customer service and employee management.
  • Prepared and analyzed CRM reports to pinpoint issues and improve processes.

Education

M.S. - INDUSTRIAL ORGANIZATIONAL PSYCHOLOGY

University of Phoenix
Arizona
04.2025

B.S. - BUSINESS MANAGEMENT

University of Phoenix-Arizona
Arizona
07.2023

A.S. - PARALEGAL STUDIES

Purdue Global University
Iowa
02.2012

HIGH SCHOOL DIPLOMA -

Burke High School
Carolina
06.1993

Skills

  • Project management
  • Sales and marketing
  • Financial planning and analysis
  • Market research and consumer behavior
  • Zendesk proficiency
  • Google Suite expertise
  • Leadership and mentorship
  • Change management strategies
  • Team collaboration
  • SQL database management
  • Salesforce utilization
  • Digital training methodologies
  • Data analytics and performance optimization
  • Strategic planning and compliance
  • Coaching techniques for onboarding
  • Budget optimization strategies
  • Regulatory compliance knowledge
  • Social media recruitment tactics
  • Sales training and analytics
  • Competitor analysis skills
  • CRM software proficiency in sales

Timeline

Virtual Retail Sales Coach

T-Mobile
10.2021 - Current

Correctional Supervisor

SC Department of Juvenile Justice
01.2013 - 09.2016

SMB Sales Consultant

ATT Small Business
04.2008 - 11.2008

Accounting Manager

V.L.J LLC
12.2007 - 10.2021

Customer Service Representative

Verizon Wireless
04.2006 - 03.2008

M.S. - INDUSTRIAL ORGANIZATIONAL PSYCHOLOGY

University of Phoenix

B.S. - BUSINESS MANAGEMENT

University of Phoenix-Arizona

A.S. - PARALEGAL STUDIES

Purdue Global University

HIGH SCHOOL DIPLOMA -

Burke High School

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