Dulcie Vannais
Project Manager
Willington ,CT
Summary
Well-regarded Project Manager, highly effective at analyzing data and trends to make timely, useful and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Prepared to leverage 26 years' experience to take on a new position within the UCONN community.
Overview
26
26
years of professional experience
Work History
Agile Project Management Advisor
Evernorth
02.2022 - 07.2023
- Implemented innovative marketing strategies to increase visibility within the community and generate healthy behaviors.
- Used standardized assessments and customer testing to evaluate content messages, tone, and accessibility.
- Conducted thorough reviews of clients' existing health and wellness, preventative, and financial custom messages, identifying areas for improvement or adjustment.
- Developed and maintained strong relationships with other industry professionals, such as attorneys or accountants, to provide comprehensive financial services to clients.
- Enhanced client satisfaction by providing expert advice and personalized health and wellness strategies.
Sr. IT Project Manager
Cigna
02.2008 - 02.2022
- Implemented best practices to drive quality IT project delivery.
- Led and managed numerous staff, across tens of cross-functional teams engaged in administering complex IT infrastructure.
- Developed project plans identifying key issues, approaches and performance metrics to support timely completion.
- Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
- Generated and communicated project progress and performance updates to stakeholders at all levels.
Business Analyst and Requirements Lead
Cigna
02.2000 - 02.2008
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis between existing systems or business processes and desired state to ascertain requirements and expectations for new products.
- Assessed business requirements to forecast annual budgetary operational costs.
- Designed and developed data pipelines to acquire, clean and process data.
- Managed vendor relationships to negotiate contracts, secure favorable pricing, and ensure timely delivery of products or services.
Systems Analyst
United Healthcare
01.1998 - 02.2000
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Analyzed existing systems and databases and recommended enhancements to solve business needs.
- Established effective relationships with key stakeholders across departments to facilitate collaboration on critical projects.
- Resolved or escalated problem tickets to enhance interfaces to promote better functionality for users.
Education
Bachelor of Arts - Psychology Teacher Education
Eastern Connecticut State University
Willimantic, CT05.1997
Skills
- Problem-Solving
- Progress Reporting
- Group facilitation
- Policy and procedure improvements
- Project scope analysis
- Conflict Management
- Strategic Planning
- Contract Management
- Documentation Management
- Microsoft Office Suite
- Data and Analytics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Agile Project Management Advisor
Evernorth
02.2022 - 07.2023
Sr. IT Project Manager
Cigna
02.2008 - 02.2022
Business Analyst and Requirements Lead
Cigna
02.2000 - 02.2008
Systems Analyst
United Healthcare
01.1998 - 02.2000
Bachelor of Arts - Psychology Teacher Education
Eastern Connecticut State University