Dulcinea Torres
Leander,TX
Summary
Passenger Service Assistant known for high productivity and efficient task completion. Specialize in customer service, communication, and problem-solving skills, ensuring passenger satisfaction and safety. Excellent in teamwork, adaptability, and conflict resolution to enhance travel experience for clients.
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Service-oriented professional with deep roots in passenger care and support, excelling in high-pressure environments where efficient task completion is paramount. Possess specialized skills in emergency response preparedness, conflict resolution, and cultural sensitivity, ensuring passenger safety and satisfaction. Thrive using empathy, communication, and problem-solving to enhance travel experiences for all passengers.
Overview
21
21
years of professional experience
Work History
Passenger Service Assistant
Prospect Airport Service, Au Int'l Airport
Austin, Texas
05.2024 - 02.2025
- Transported travelers and coordinated transit between assigned terminals or gates.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
Sales Ambassador
All Clean Services LLC
Austin, Texas
09.2023 - 02.2024
- Greeted customers and provided product information.
- Scanning member using different biometrics to verify their identity.
- Engage a relationship with the traveler provide them information about the membership and process their enrolment.
Health Life Insurance Agent
Platinum Supplemental Insurance Inc.
Killeen, Texas
01.2020 - 06.2022
- Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
- Maintained detailed records of customer accounts and transactions.
- Calculated premiums and established payment methods.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Attended company-sponsored gatherings to speak to community groups on insurance coverage options.
Assistant Store Manager
Army Air Force Exchange Service
Fort Hood, Texas
06.2011 - 11.2020
- Monitored progress by establishing plans, budgets and measuring results.
- Maintained inventory by checking merchandise to determine levels.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Delegated work to staff, setting priorities and goals.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Supervised cash handling processes to ensure accuracy of transactions.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Implemented strategic marketing initiatives to drive revenue growth.
Certified Teacher Assistant
Venezuelan Department of Education
Barquisimeto, Lara
03.2004 - 10.2006
- Explained class procedures, lab policies and important dates.
- Helped teachers with material, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Maintained a safe environment for all students while adhering to school policies and procedures.
- Instructed and monitored students in use and care of equipment and materials.
- Supported classroom teacher in managing a diverse classroom of students.
Education
Some College (No Degree) - Language Arts Education
Pedagogical University UPEL-IPB
VenezuelaSkills
- Passenger assistance
- Wheelchair transport
- Customer service
- Transit coordination
- Computer and related software
- Planning and execution Organizing and development
- Working in group or independent
- Oral and written communication
- Working on high traffic of people handling complaints, conflict and managing solution with customer satisfaction
- Easy to adaptive to changes, multitasking and prioritising
- Time management
Timeline
Passenger Service Assistant
Prospect Airport Service, Au Int'l Airport
05.2024 - 02.2025
Sales Ambassador
All Clean Services LLC
09.2023 - 02.2024
Health Life Insurance Agent
Platinum Supplemental Insurance Inc.
01.2020 - 06.2022
Assistant Store Manager
Army Air Force Exchange Service
06.2011 - 11.2020
Certified Teacher Assistant
Venezuelan Department of Education
03.2004 - 10.2006
Some College (No Degree) - Language Arts Education
Pedagogical University UPEL-IPB