DULSE DOMINGUEZ

• Coordinated tenant communications to enhance resident satisfaction and engagement.
• Managed lease agreements, ensuring compliance with company policies and regulations.
• Assisted in property inspections, identifying maintenance needs for timely resolution.
• Supported budget management by tracking expenses and optimizing resource allocation.
• Analyzed market trends to provide insights for strategic planning and decision-making.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.

• Supporting customers by providing information, addressing concerns, and ensuring a positive experience with company's products.
• Assisting consumers before, during and after a purchase to promote satisfaction and loyalty.
• Respond to customer inquires via phone, email,chat or in person.

Maintained strong resident relationships by coordinating communications, distributing required notices, and preparing legal communication, distributing required notices, and preparing legal documents, including evictions filings, in accordance with local regulations.

• Oversaw rent payment processing and ensured all transactions were recorded correctly and posted to resident accounts in a timely manner.
• Supported the completion of lease agreements while keeping residents and prospects.
• Generated and delivered lease renewals letters and proactively followed up with residents to encourage timely responses and support higher renewal rates.

Welcome and communicate with prospective residents through in person visits, phone calls and online inquires.

• Lead property tours that highlight apartment feautres, ammenties and the benefits of the community while working to secure a lease during each visit.
• Follow up with all prospects after tours and inquires to answer questions, maintain intrest, and encourage lease signings.
• Review and process rental, applications, verify applicant qualifications, and prepare lease agreements for new residents.
• Ensure model and show units are clean, organized, and ready for tours while keeping walkways and surroundings areas clear and presentable.