Duncan Cave
Lima
Summary
Dynamic customer service professional with proven conflict resolution skills at Domino's Pizza. Adept at enhancing customer loyalty through effective complaint handling and critical thinking. Experienced in data entry and maintaining operational efficiency, consistently achieving high satisfaction rates while fostering a collaborative team environment.
Qualified Factory Worker with proven abilities in product processing, finishing and packaging. Safety-oriented with a great attention to detail and a high level of accuracy. Expert in performing work using specialized heavy machinery.
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Domino's Pizza
01.2026 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Factory Worker
Orgill Distribution
08.2025 - 12.2025
- Followed safety protocols to ensure a safe working environment for all team members.
- Collaborated with team members to streamline production processes and reduce downtime.
- Monitored product quality during production runs, identifying defects for corrective actions.
- Maintained cleanliness and organization of work area to promote efficiency and safety.
- Used equipment properly to avoid workplace hazards or injuries.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Participated in regular safety meetings to stay updated on best practices and identify areas for improvement within the facility.
- Performed quality checks on finished products to identify and address discrepancies.
- Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
Customer Service Representative
Dominos's Pizza
09.2024 - 05.2025
- Assisted customers with order placements and inquiries, ensuring satisfaction with service quality.
- Demonstrated adaptability by quickly learning menu items and promotional offers for effective customer assistance.
- Processed transactions accurately using point-of-sale system, enhancing checkout efficiency.
- Collaborated with team members to maintain cleanliness and organization of dining area and kitchen.
- Resolved customer complaints professionally, contributing to positive dining experiences.
- Supported inventory management by tracking stock levels and reporting shortages to management.
- Engaged in upselling techniques, promoting special deals to enhance sales revenue.
- Participated in training sessions for new employees, sharing best practices in customer service delivery.
Education
High School Diploma -
Hedgesville High School
Hedgesville, WV05-2025
Associate of Applied Science - Applied Engineering
James Rumsey Technical Institute
Hedgesville, WV05-2025
Skills
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Conflict resolution
- Complaint handling
Timeline
Customer Service Representative
Domino's Pizza
01.2026 - Current
Factory Worker
Orgill Distribution
08.2025 - 12.2025
Customer Service Representative
Dominos's Pizza
09.2024 - 05.2025
High School Diploma -
Hedgesville High School
Associate of Applied Science - Applied Engineering
James Rumsey Technical Institute