Duncan Crabb
Provo
Summary
Dynamic Restaurant Manager with a proven track record at Crabb & Company, excelling in team management and customer engagement. Successfully developed training programs that enhanced staff performance and resolved customer complaints, ensuring a positive dining experience. Skilled in inventory control and adept at utilizing POS systems to streamline operations.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Crabb & Company
02.2018 - 10.2025
- Developed and implemented training programs to enhance staff performance and customer service skills.
- Monitored food quality and presentation to ensure compliance with restaurant standards.
- Established and maintained health and safety protocols to ensure a safe dining environment.
- Evaluated staff performance and provided constructive feedback to promote professional growth.
- Resolved customer complaints effectively, fostering a positive dining experience.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Table Lead
W. W. Wood Products, Inc.
05.2023 - 09.2023
- Coordinated team activities to enhance productivity and maintain workflow efficiency.
- Monitored team performance, providing constructive feedback to improve output quality.
- Implemented process improvements that reduced operational delays and increased workflow efficiency.
Education
Bachelor of Science - Business Administration And Accounting
Southeast Missouri University
Cape Girardeau, MO05-2028
Skills
- Team management
- Customer engagement
- Staff management
- Organization and prioritization
- Inventory control and record keeping
- Point of sale (POS) system operation
Timeline
Table Lead
W. W. Wood Products, Inc.
05.2023 - 09.2023
Restaurant Manager
Crabb & Company
02.2018 - 10.2025
Bachelor of Science - Business Administration And Accounting
Southeast Missouri University