Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Duncan McKinlay

Eden Prairie,MN

Summary

Dynamic supervisor with proven leadership at Chik-Fil-A, enhancing team productivity through effective training and conflict resolution. Skilled in operations management and customer service, I successfully improved workflow efficiency and elevated customer satisfaction. Committed to fostering strong relationships and achieving organizational goals in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

Chik-Fil-A
08.2023 - Current
  • Oversaw daily operations of the front of house, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize shifts.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Intern

Meuser Yackley and Rowland
03.2025 - 06.2025
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience applying learned concepts directly into relevant work situations.
  • Conducted document preparation, scanning, and classification to enhance data accessibility.
  • Utilized various software programs to store and organize data.

Associate

City Of Eden Prairie
11.2022 - 02.2023
  • Provided friendly and attentive service to visitors, ensuring a welcoming and safe environment.
  • Assisted guests with equipment rentals, facility rules, and general inquiries.
  • Monitored facility conditions and performed routine cleaning and maintenance tasks. Ensured compliance with safety protocols, including ice rink supervision and emergency procedures.
  • Supported event coordination and crowd management during peak hours.

Pizza Maker

Gina Maria's
07.2021 - 02.2022
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.

Education

High School Diploma -

Eden Prairie Senior High
Eden Prairie, MN
06-2025

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Decision-making
  • Inventory control
  • Operations management
  • Relationship building
  • Conflict resolution

Certification

  • [servsafe alcohol serving] License - 2025

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Intern

Meuser Yackley and Rowland
03.2025 - 06.2025

Supervisor

Chik-Fil-A
08.2023 - Current

Associate

City Of Eden Prairie
11.2022 - 02.2023

Pizza Maker

Gina Maria's
07.2021 - 02.2022

High School Diploma -

Eden Prairie Senior High

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Duncan McKinlay