Dunovan Hogan
ENDICOTT,New York
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Bartender
The Old Union Hotel
Binghamton, NY
06.2021 - Current
- Greeted guests with friendliness and professionalism.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Provided drink suggestions to customers based on their preferences.
- Resolved customer complaints in a professional manner.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Manager
Skate Estate
Vestal, NY
04.2019 - 06.2021
- Organized special events such as conferences or training sessions for employees.
- Reviewed completed work to verify consistency, quality and conformance.
- Proposed or approved modifications to project plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Coached, mentored and trained team members in order to improve their job performance.
Education
Some College (No Degree) - Business Administration
SUNY Broome Community College
Binghamton, NYSkills
- Menu Memorization
- Excellent Judgment
- Maintaining a Clean Bar
- Outgoing Personality
- Outstanding Customer Service
- Engaging Personality
- Handling Difficult Customers
Timeline
Bartender
The Old Union Hotel
06.2021 - Current
Manager
Skate Estate
04.2019 - 06.2021
Some College (No Degree) - Business Administration
SUNY Broome Community College