D’untae Floyd
Little Rock,AR
Summary
Customer-focused professional with experience in cash management, financial services, client relationship development, auditing, and operational procedures. Known for accuracy, professionalism, strong communication, and building lasting customer relationships. Seeking to leverage these skills in a banking role while continuing to grow within the financial services industry.
Overview
2
2
years of professional experience
Work History
Jewelry Consultant
Kay Jewelers Outlet
Little Rock, Arkansas
05.2026 - Current
- Financing & Credit Services – Assisted customers with jewelry financing options, explained available payment solutions, and guided customers through the financing process.
- Repair Services & Customer Communication – Coordinated customer repair requests, provided status updates, explained repair processes, and ensured customers received clear and professional communication throughout the service process.
- Quality Control & Inspection – Inspected jewelry returned from repair to verify that repairs were completed properly and that merchandise met quality standards before being returned to customers.
- Client Outreach & Relationship Building – Conducted phone outreach to existing and prospective clients to strengthen customer relationships, encourage repeat business, and develop a personal clientele.
- Cash & Register Management – Accurately counted and balanced registers while maintaining accountability for daily cash transactions.
- Auditing & Loss Prevention – Conducted audits and reconciled inventory/financial records to identify discrepancies and maintain operational accuracy.
Sales Leader
WITS 9
Little Rock, Arkansas
03.2026 - 05.2026
- Led sales team to achieve daily targets through effective coaching and support.
- Developed relationships with clients to identify their needs and provide solutions.
- Conducted market research to understand trends and customer preferences.
Key Holder
Dollar General Store
Little Rock, Arkansas
05.2024 - 06.2024
- Cash & Financial Management – Handled financial transactions and maintained accurate cash balances with attention to detail and accountability.Task Delegation & Team Coordination – Delegated daily responsibilities to team members to ensure efficient operations and timely completion of tasks.
Document & Records Management – Organized, filed, and maintained important paperwork and business records with accuracy and confidentiality.
Opening & Closing Operations – Managed opening and closing procedures, ensuring the store was prepared for daily operations and properly secured at closing.
Customer Service & Relationship Management – Provided professional, solution-oriented customer service while addressing customer needs and resolving concerns effectively. - Assisted customers with product selection and provided exceptional service.
- Monitored and organized inventory to optimize sales floor operations. levels and organized stock on sales floor.
- Operated cash register, processed transactions, and handled cash accurately.
Education
Southwest High School
Little Rock, ARSkills
- Jewelry repair
- Customer financing
- Financing coordination
- Transaction processing
- Cash management
- Inventory auditing
- Client relationship management
- Relationship building
- Marketing
- Time management abilities
- Adaptability
- Analytical thinking
- Time management abilities
Timeline
Jewelry Consultant
Kay Jewelers Outlet
05.2026 - Current
Sales Leader
WITS 9
03.2026 - 05.2026
Key Holder
Dollar General Store
05.2024 - 06.2024
Southwest High School