Angelece Williams
1919 E 2nd Street Apt 373,OK
Summary
Proven track record in enhancing customer satisfaction and sales at Zales, leveraging strengths in inventory control and exceptional customer service. Excelled in merchandise presentation and fostering client relationships, significantly contributing to repeat business. Skilled in jewelry repair and marketing knowledge, consistently surpassing sales goals through strategic upselling and meticulous follow-up.
Overview
11
11
years of professional experience
Work History
Jewelry Consultant
Zales
10.2023 - Current
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Consistently met or exceeded personal sales goals through diligent follow-up efforts with potential buyers.
- Conducted thorough inventory management to ensure optimal stock levels at all times for popular items.
- Collaborated with team members to achieve collective sales targets and maintain a positive work environment.
Customer Service
Costco
09.2022 - 07.2023
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Provided exceptional customer service, addressing passenger inquiries courteously and knowledgeably.
- Maintained exceptional customer service standards throughout every shift.
- Exceeded sales goals through exceptional customer service and product knowledge.
- Built positive relationships with customers by providing exceptional customer service.
- Maximized client retention through exceptional customer service and timely followups.
- Increased repeat business through excellent customer service and communication skills.
Sales Associate
Dillards Department Store
08.2013 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate Of Applied Science - Basics
OsuOkc
Oklahoma City, OK05.2010
Skills
- Merchandise presentation
- Jewelry repair
- Inventory Control
- Event Planning
- Transaction Processing
- Fashion Awareness
- Marketing knowledge
Timeline
Jewelry Consultant
Zales
10.2023 - Current
Customer Service
Costco
09.2022 - 07.2023
Sales Associate
Dillards Department Store
08.2013 - 09.2021
Associate Of Applied Science - Basics
OsuOkc
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