Duong Nguyen
Garden Grove,CA
Summary
I graduated from university in Viet Nam. I came to the US in November 2019. I have experience working in Human Resource. I have a high sense of responsibility, ready to absorb and listen to the team's ideas to complete the group's common responsibilities. I'm always happy, thinking positively and optimistically, and smiling every day to create morale of the employees, Willing to help and support people when they need it, patient and listening enough to grow the team together.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Human Resources Associate
Lee's Sandwiches Socal Distribution Center
01.2022 - Current
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Coordinated and conducted new hire pre-interviews.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Oversaw and managed hiring process and assisted human resources.
- Managed payroll processing and benefits to compensate employees for service rendered.
Customer Service Representative
Hong Lan Services
01.2021 - 10.2021
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Education
Bachelor of Science - Business Administration
Sai Gon Technology University
Viet Nam 11.2018
Practice Accounting And Tax Declaration - Accounting And Finance
University of Economics
Viet Nam04.2004
Skills
- Data Evaluation
- Enterprise Resource Planning
- Microsoft Office
- Recruiting Support
- Staff Training
- Maintain Employment Records
- In-Person and Telephone Interviewing
- Recruitment
- Administer temporary associate sexual harassment training program,
- Assist with administering leaves of absence and related paperwork
- Assist in setting up time and attendance configurations, time clock settings, etc
- Prior experience with ATS systems
- Recruiter performance reports on a daily, weekly and monthly cycle using excel
- Good communication and high sense of responsibility and positive
Certification
- California Food handler Card.
- Sexual Harassment certificate.
- California Tax Education council. ( CTEC).
Languages
Vietnamese
Native or Bilingual
Timeline
Human Resources Associate
Lee's Sandwiches Socal Distribution Center
01.2022 - Current
Customer Service Representative
Hong Lan Services
01.2021 - 10.2021
Bachelor of Science - Business Administration
Sai Gon Technology University
Practice Accounting And Tax Declaration - Accounting And Finance
University of Economics
- California Food handler Card.
- Sexual Harassment certificate.
- California Tax Education council. ( CTEC).
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