Dupree Vincente Jr
Oklahoma City
Summary
Results-oriented Sales Leader & Customer Experience Specialist with over 16 years of experience driving revenue growth and ensuring client satisfaction. A "player-coach" who excels at building high-performing remote teams, managing full-cycle sales pipelines, and resolving complex customer disputes with empathy and precision. Highly analytical and numbers-driven, with a proven track record of scaling partnerships and optimizing commercial terms to maximize ROI.
Overview
14
14
years of professional experience
Work History
Senior Sales & Partnerships Manager (Player-Coach)
Pacific Gas and Electric
02.2023 - Current
- Own revenue growth and commercial performance across all platforms, consistently exceeding quarterly growth plans.
- Lead a remote sales team, conducting daily check-ins and 1:1s to provide direct feedback and ensure high execution quality.
- Manage the full sales pipeline, from initial outbound outreach to closing key deals and securing long-term renewals.
- Developed and implemented a new team bonus and incentive structure, including accelerators that boosted team output by 80%.
- Negotiate complex commercial agreements, optimizing T&Cs and IOs for affiliate and business partners.
- Represent the company at annual industry events and business trips to secure high-value partnerships.
Sales Lead / Senior Account Executive
Pacific Gas and Electric
04.2020 - 02.2023
- Defined and executed the sales strategy for a growing portfolio, focusing on acquisition and retention.
- Closed key deals personally while coaching Partnership Managers on negotiation tactics and lead management.
- Improved partner contracts, resulting in a 80% increase in average deal value through better-aligned commercial terms.
- Utilized Hub Spot to track pipeline health and provide accurate revenue forecasting to stakeholders.
Customer Support & Conflict Resolution Specialist
Pacific Gas and Electric
04.2018 - 04.2020
- Investigated and resolved high-level customer complaints and disputes via calls, in-app chat, and social media.
- Proactively identified patterns in customer feedback, leading to three major process changes that reduced ticket volume by 50%.
- Maintained a 'Customer First' mentality, balancing direct and honest communication with deep empathy.
- Collaborated with the product team to translate user pain points into actionable feature requests.
Customer Service Representative
Pacific Gas and Electric
05.2012 - 04.2018
- Provided multi-channel support for a diverse client base, ensuring high CSAT scores through professional communication.
- Managed billing disputes and technical troubleshooting with a focus on first-contact resolution.
- Mentored junior staff on best practices for handling difficult conversations and de-escalating conflicts.
Education
Business -
University of Nevada
Skills
- Sales Leadership
- Strategy Definition
- Revenue Forecasting
- Remote Team Management
- Bonus/Incentive Structuring
- Customer Experience
- Dispute Resolution
- Pattern Recognition
- Feedback Loops
- Multichannel Support
- Business Development
- Outbound Outreach
- Negotiation
- Lead Management
- Upsells
- CRM
- Hub Spot
- Slack
- Video Conferencing
- Data Analytics Platforms
- Platforms
- CRM Management
- Remote Work Infrastructure
- Commercial
- Rev Share
- CPA
- Hybrid structures
- IOs
- Affiliate Agreements
Accomplishments
- Successfully scaled a remote sales team from 1 to 100 members while maintaining a 100% target hit rate.
- Redesigned the internal 'Voice of the Customer' reporting system to bridge the gap between support and product development.
Core Competencies
Strategy Definition, Revenue Forecasting, Remote Team Management, Bonus/Incentive Structuring, Dispute Resolution, Pattern Recognition/Feedback Loops, Multichannel Support (Call, Chat, Social), Outbound Outreach, Negotiation (CPA, Rev Share, Hybrid), Lead Management, Upsells, CRM (Hub Spot Expert), Slack, Video Conferencing, Data Analytics Platforms
Timeline
Senior Sales & Partnerships Manager (Player-Coach)
Pacific Gas and Electric
02.2023 - Current
Sales Lead / Senior Account Executive
Pacific Gas and Electric
04.2020 - 02.2023
Customer Support & Conflict Resolution Specialist
Pacific Gas and Electric
04.2018 - 04.2020
Customer Service Representative
Pacific Gas and Electric
05.2012 - 04.2018
Business -
University of Nevada