Duraini Gonzalez
Miami,FL
Summary
Professional server with a focus on customer satisfaction and a robust work ethic. Successfully increased guest engagement through personalized interactions and effective communication strategies. Proficient in cash handling and collaborative team efforts, consistently achieving and exceeding performance benchmarks in dynamic environments.
Overview
7
7
years of professional experience
Work History
Server
Bandoleros Tacos Doral
Doral, FL
10.2024 - 03.2025
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Martini Bar
Doral, FL
03.2022 - 04.2024
- Executed opening and closing duties to prepare dining area for seamless service transitions.
- Resolved customer complaints swiftly and professionally, enhancing overall satisfaction.
Server
Hooters
Hialeah, FL
05.2020 - 03.2022
- Demonstrated effective multitasking by overseeing several tables without sacrificing quality.
- Worked closely with colleagues during busy shifts to optimize guest experiences.
- Achieved or surpassed performance goals related to sales and customer satisfaction metrics.
Sales Associate
Marshalls
Hialeah, FL
03.2018 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Criminal Justice
Miami Dade College
Miami, FLGED -
Miami Dade College
Miami, FL10.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Team collaboration
- Suggestive selling
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Server
Bandoleros Tacos Doral
10.2024 - 03.2025
Server
Martini Bar
03.2022 - 04.2024
Server
Hooters
05.2020 - 03.2022
Sales Associate
Marshalls
03.2018 - 04.2019
No Degree - Criminal Justice
Miami Dade College
GED -
Miami Dade College