Summary
Overview
Work History
Education
Skills
Timeline
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Duran Jackson

Nashville,TN

Summary

To obtain fulfilling employment.

Overview

20
20
years of professional experience

Work History

Rideshare Driver

Lyft
Nashville, TN
03.2018 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Safely completed 15,284 Lyft rides to date.
  • Maintained a 5.0 rating


Real Estate Wholesaler

Self Employment
Nashville, TN
03.2018 - Current
  • Negotiated with distressed residential real estate owners to get properties sold in as is condition for cash.
  • Helped my first client 93 days after beginning my journey in real estate. I pushed through dealing with a noncommittal disgruntled seller.
  • Completed cold calls and pushed through unpleasant combative conversations.
  • Assisted an elderly couple with selling their property simply by knowing how to listen and have empathy.

DirecTV Field Technician

DIRECTV
Memphis, TN
10.2015 - 02.2018
  • Built instant rapport with customers enabling me to troubleshoot quickly and effectively. Completing more service calls in less time than the average technician.
  • Consistently in the top 10% of 1300+ technicians nationwide.
  • Managed communication with customers to prevent repeat service calls.


Medical Kit Auditor

Medtronics
Memphis, TN
08.2014 - 04.2015
  • Verified accuracy of medical kits being delivered.

CCTV/Audio-Visual Service Technician

Memphis Communications Corp
Memphis, TN
01.2013 - 01.2014
  • Highest YTD quota of all technicians in department
  • Improved company image with clients whom, before, were dissatisfied with the company.

CCTV/Audio-Visual Service Technician

Memphis Communications Corp
Memphis, TN
01.2007 - 01.2010
  • One of the highest scoring technicians in company history in intellectual competency test for employment
  • Improved company image with clients whom, before, were dissatisfied with the company
  • Individually responsible for the company implementing tactics that decreased time of service and improved quality of troubleshooting.

Stocker

Krogers/Hickory Hill
Memphis, TN
01.2008 - 01.2009
  • Maintained superior customer care
  • Displayed flexibility which allowed me to work not only produce, but also grocery and frozen food when needed
  • Managed the department alone at peak holiday hours.

Field Technician –Service Tech/Installer

Time Warner/ Comcast Cable
Memphis, TN
01.2004 - 01.2007
  • Maintained great customer care throughout stay
  • Top performing service and disconnection tech
  • Countless customers requested me personally to service their cable.

Education

H.S -

Middle College
2002

Skills

  • Public Speaking
  • Cold Calling
  • Negotiation Skills
  • Body Language/Micro Expressions

Timeline

Rideshare Driver

Lyft
03.2018 - Current

Real Estate Wholesaler

Self Employment
03.2018 - Current

DirecTV Field Technician

DIRECTV
10.2015 - 02.2018

Medical Kit Auditor

Medtronics
08.2014 - 04.2015

CCTV/Audio-Visual Service Technician

Memphis Communications Corp
01.2013 - 01.2014

Stocker

Krogers/Hickory Hill
01.2008 - 01.2009

CCTV/Audio-Visual Service Technician

Memphis Communications Corp
01.2007 - 01.2010

Field Technician –Service Tech/Installer

Time Warner/ Comcast Cable
01.2004 - 01.2007

H.S -

Middle College

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Duran Jackson