Durell Skiles
Spokane,WA
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
9
9
years of professional experience
Work History
Service Dispatcher
Pitney Bowes
03.2019 - 02.2024
- Answered phone calls and responded to customer emails. (Average 30-50 calls, 40-60 emails a day)
- Assisted in resolving customer complaints and grievances.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands. (Scheduled 15-20 calls a day)
- Managed customer accounts and invoicing.
- Provided customers with information on products and services.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
Fuel Attendant
Fred Meyer
03.2015 - 01.2019
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Built trustful relationships with customers to encourage return visits.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Counted nightly income, categorizing, and sending to bank on weekly basis.
- Followed safety protocols while working, avoiding accidents and injuries.
Education
GED -
Lewis and Clark Highschool
Spokane, WA2012
Skills
- Skilled in MS Office, Salesforce, Smartsheet
- Reading Comprehension
- Standard Operating Procedures Proficient
- Customer Accounts Management
- Prioritizing Calls Based on Urgency and Importance
- Calm Under Stressful Situations
- Dispatch Procedures
- Detail Oriented
- Task Delegation
- Stress Tolerance
- Follow-up skills
- Dispatching field personnel
- Technical knowledge
- Escalation management
- Active Learning
- Safety protocol knowledge
Timeline
Service Dispatcher
Pitney Bowes
03.2019 - 02.2024
Fuel Attendant
Fred Meyer
03.2015 - 01.2019
GED -
Lewis and Clark Highschool