Summary
Overview
Work History
Education
Skills
Timeline
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Jeff Tampakes

Experienced Shipping and Warehouse Supervisor
Cedar,MI

Summary

Detailed Shipping and Distribution Center Supervisor with expertise across all aspects of supply chain management. Skilled in creating shipping schedules to meet demands in high-volume settings. Dedicated to driving employee health and well-being through creating a culture of safety. Effective at utilizing strong communication and critical thinking skills to oversee regular department operations and resolve shipping challenges with little assistance. Positive and upbeat with reliable and focused mentality.

Overview

19
19
years of professional experience

Work History

Service Dispatcher

Williams Chevrolet
Traverse City, MI
04.2023 - Current
  • Monitored technician's progress and updated job status in system.
  • Created schedules for technicians to ensure efficient use of time.
  • Organized and maintained records of customer requests, work orders and related documents.
  • Coordinated with other departments to ensure prompt response times.
  • Provided technical support to customers over the phone as needed.
  • Tracked inventory levels for necessary parts and supplies for technicians.
  • Generated reports on completed jobs, pending jobs and customer feedback data.
  • Developed strategies to improve customer service processes.
  • Maintained a database of current customers, potential customers and vendors.
  • Inspected vehicles prior to dispatch to ensure safety standards were met.
  • Performed administrative tasks such as filing paperwork, ordering office supplies and managing accounts receivable and payable.
  • Collaborated with management team to develop policies that improved efficiency throughout the organization.
  • Adhered to all company policies related to safety, security and confidentiality protocols.
  • Investigated customer complaints about late or incomplete services provided by technicians.
  • Prioritized tasks and managed project adjustments to successfully manage high-volume service dispatching.
  • Worked closely with lead technicians to handle scheduling, follow ups and recalls.
  • Resolved customer complaints regarding services rendered by technicians.
  • Prepared invoices for completed jobs and verified accuracy of billing information.

Shipping and Warehouse Supervisor

Aunt Millie's
Plymouth, MI
05.2009 - 03.2023
  • Directed and managed shipping team of 15 staff, delivering continuous training to improve employees' skills.
  • Oversaw shipping activities for 9-person warehouse, successfully processing over 77 orders daily for individual Meijer stores.
  • Tracked and reconciled inventory in 10,000 square-foot warehouse, slashing supply errors 97%.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Checked paperwork and freight condition to determine optimal loading and unloading sequences.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Adhered to company audit rules during inventory counts with 100% accuracy.
  • Monitored technician's progress and updated job status in system.
  • Created schedules for technicians to ensure efficient use of time.
  • Organized and maintained records of customer requests, work orders and related documents.
  • Coordinated with other departments to ensure prompt response times.
  • Resolved customer complaints regarding services rendered by technicians.
  • Tracked inventory levels for necessary parts and supplies for technicians.
  • Generated reports on completed jobs, pending jobs and customer feedback data.
  • Inspected vehicles prior to dispatch to ensure safety standards were met.
  • Performed administrative tasks such as filing paperwork, ordering office supplies and managing accounts receivable and payable.
  • Collaborated with management team to develop policies that improved efficiency throughout the organization.
  • Adhered to all company policies related to safety, security and confidentiality protocols.
  • Investigated customer complaints about late or incomplete services provided by technicians.
  • Prioritized tasks and managed project adjustments to successfully manage high-volume service dispatching.
  • Worked closely with lead technicians to handle scheduling, follow ups and recalls.

Volunteer Coordinator

Hands on Miami
Miami, FL
07.2006 - 10.2008
  • Managed volunteer database and volunteer service hours for inclusion in monthly and year-end volunteer reports.
  • Developed and managed volunteer recognition, engagement and retention practices.
  • Oriented new volunteers on policies and procedures, introduced staff and provided information guides.
  • Oversaw creation and use of volunteer support brochures, fliers and cards.
  • Maintained up-to-date volunteer calendar coordinating scheduling and staff availability.
  • Managed volunteer website, keeping information and content current, accurate and engaging.
  • Solicited feedback from staff and volunteers to improve existing programs.

Youth Volunteer Coordinator

AmeriCorps VISTA
Miami, FL
07.2005 - 07.2006
  • Helped build Hands On Miami's Youth Volunteer Corps membership and volunteer events.
  • Helped set up and run Hands On Miami Day. The City of Miami's largest volunteer event of the year.
  • Coordinated with local organizations to help facilitate volunteer opportunities for the City Of Miami's high school students
  • Handled Hands On Miami's online volunteer registration website for individual volunteer opportunities.

Education

Associate of Science - Psychology

Arizona State University
Tempe, AZ
05.2004

Skills

  • Warehouse Oversight
  • ERP Software Proficiency
  • Production Planning
  • Time and Wage Tracking
  • Complex Problem Solving
  • Sound Judgment
  • Supply Inventory Management
  • Staff Training
  • Freight Examination
  • Schedule Coordination
  • Job Site Inspection
  • Decision Making
  • Formal Grievance Handling
  • Safety Procedures
  • Equipment Inspection
  • Staff Management
  • Logistics Coordination
  • Transportation Coordination
  • Word Processing
  • MS Office
  • Hydraulic Jacks
  • Critical Thinking
  • Spreadsheet Tracking
  • Material Handling and Moving
  • Hazard Identification
  • Work Planning and Prioritization
  • Email and Phone Communication
  • Computer Skills
  • Power Hoists
  • Clear Communication
  • Forklift Operation
  • Attention to Detail

Timeline

Service Dispatcher

Williams Chevrolet
04.2023 - Current

Shipping and Warehouse Supervisor

Aunt Millie's
05.2009 - 03.2023

Volunteer Coordinator

Hands on Miami
07.2006 - 10.2008

Youth Volunteer Coordinator

AmeriCorps VISTA
07.2005 - 07.2006

Associate of Science - Psychology

Arizona State University

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Jeff TampakesExperienced Shipping and Warehouse Supervisor