John Kagley

• Maintained accurate records of repair orders, technician assignments, and completed jobs for optimal efficiency.
• Consistently met or exceeded company targets for response times, customer satisfaction ratings, and team productivity levels.
• Monitored technician performance and provided feedback for continuous improvement initiatives.
• Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
• Served as a key point of contact between service advisors, management, and technicians to ensure seamless communication throughout the service process.
• Proactively addressed potential scheduling conflicts and roadblocks to productivity, making adjustments as needed to maintain efficient workflow patterns.

• Conducted account reconciliations for timely resolution of variances.
• Reviewed general ledger entries to ensure compliance with accounting standards.
• Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
• Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
• Posted all vehicle purchases, trades, sales, repossessions, leases, wholesales to the various appropriate ledgers and journals.
• Assisted as Payroll/HR backup to process hourly and salary payrolls and post liabilities, cut checks, etc.

• Optimized resource allocation for enhanced service delivery and reduced wait times.
• Achieved positive customer experiences with proactive communication and follow-up.
• Trained and guided team members for improved overall performance and morale.
• Identified root causes of recurring problems for long-term solutions and improvements.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.

• Managed service of Apple Park's one of a kind 16+ MW battery Energy Storage system and MDACS automated campus utility and energy control system
  Performed and coordinated routine maintenance of batteries, inverters, PLCs, fiber optic communications, and all associated systems
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
• Maintained inventory and ordered supplies to keep facility resources readily available.
• Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
• Improved facility efficiency by implementing preventive maintenance programs and optimizing resource allocation.

• Resolved service issues promptly, maintaining positive customer relationships.
• Delivered exceptional support for customer needs, fostering loyalty and repeat business.
• Developed knowledge of product offerings to provide informed recommendations to customers.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.

• Preventative maintenance and service of HiTec Diesel Rotary UPS systems including troubleshooting, diagnosis, and repair of PLC logic systems, diesel engines, generator/alternator systems, auxiliary systems, and kinetic modules/flywheels.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.

• Serviced proprietary Energy Storage Systems for PowerSecure/Honeywell in tandem with Bloom Energy Fuel Cells
• Troubleshoot, repair, and operate Low-High Voltage Equipment and Switchgear including 720VDC battery systems, 12.7kV transformers, Siemens inverters, manual and remote breakers, control systems, fiber networks, software upgrades, monitoring, etc.
• Wrote field operation and service manual for this one of a kind site and Energy Storage System
• Managed Service Engineers on-site
• Supported MDACS systems team designing controls for site-wide power generation and distribution

• Repaired, Performed Preventative Maintenance and Serviced all Makes and Models of Generator Sets
• Inspected, Repaired, and Serviced Load Bank Test Requirements on Equipment
• Troubleshot Equipment and Generator Components including Alternators, Wiring Harnesses, Safety Devices, and Battery Systems
• Applied proper Engine Technical Skills in Inspection, Failure Analysis, Assembly, Diagnosis, and Operating Performance Tests
• Repaired and Troubleshot Engines such as Cummins, Detroit Diesel, John Deere, MTU and Volvo
• Troubleshot switchgear and automatic transfer switches
• Provided 24/7 on-call service
• Delivered exceptional customer service