Summary
Overview
Work History
Education
Skills
Playing sports.
Work Availability
Timeline
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Durim Uruqi

Summary

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Servicer xpertise, including competitive offerings, pricing and market positioning. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

13
13
years of professional experience

Work History

Dispatcher

A-Line Logistics
03.2022 - 04.2022
  • Directed dispatching, routing and tracking of fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over daily calls.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Planned and coordinated rig moves with over personnel.

Seafood Department Manager

HEB Grocery Store
07.2011 - 12.2021
  • Trained team members on proper ways to cut variety of fish to eliminate waste from incorrect cutting.
  • Provided detailed information to customers about available seafood products and self-service items.
  • Wrapped, weighed, labeled and priced cuts of seafood.
  • Managed daily work schedules for seafood staff.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Effectively supervised staff of nine personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Managed overstocking, restocking and inventory control procedures during shift.
  • Evaluated employee performance on basis and conveyed constructive feedback to improve skills.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.

Cashier

Kroger
08.2008 - 09.2010
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

Klein Collins High School
Spring, TX
05.2010

Skills

  • Strategic Business Initiatives
  • Customer Loyalty
  • Scheduling and Coordinating
  • Performance Tracking and Evaluations
  • Team Goals
  • Profit and Loss Control
  • Visual Displays
  • Team-Building Exercises
  • Operating Budget

Playing sports.

I grew up playing soccer with my five brothers. When we moved to the states i fell in love with baseball. I played baseball and soccer in high school. I also enjoy playing football and basketball. I enjoy spending time with my family and wife. I love traveling, seeing different parts of the world. 

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Dispatcher

A-Line Logistics
03.2022 - 04.2022

Seafood Department Manager

HEB Grocery Store
07.2011 - 12.2021

Cashier

Kroger
08.2008 - 09.2010

Klein Collins High School

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Durim Uruqi