Duro Olafemi
Tampa,FL
Summary
My name is Duro Olafemi. I am a dynamic sales professional with over 15 years of experience in the insurance industry. Known for effective problem-solving, persuasive presentations, and strong training skills. Committed to enhancing customer experience and achieving outstanding sales results.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sales Agent for Arkansas BCBS and Wellcare
HPOne
Tampa, FL
08.2015 - 12.2023
- Required to answer inbound sales calls pertaining to the sale of medicare supplements and advantage plans.
- Responsible for meeting sales goals by helping potential members find the best plan to meet their needs.
- Required to exercise call control by answering calls in a timely manner, determining the best plan of action and closing the sale
- Trained new sales agents on company policies and effective sales techniques.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
QA Analyst
TZ Insurance Solutions
Tampa, FL
07.2009 - 05.2013
- Responsible for monitoring inbound/outbound Metlife Group Auto & Home Sales calls Blue Cross and Blue Shield Health Insurance sales/retention calls in a call center.
Sales/Retention Specialist
TZ Insurance Solutions
Tampa, FL
07.2009 - 05.2013
- Responsible for taking inbound health insurance sales and retention calls for Blue Cross Blue Shield of Florida in a call center.
Licensed Agent
Titan Auto Insurance
Tampa, FL
09.2007 - 06.2008
- Responsible for evaluating customer needs and concerns to determine the best possible product and price.
- Also responsible for meeting and exceeding sales quotas in an office environment.
- Quoted and recorded the sale of insurance policies over the phone for quality assurance in a simulated call center environment.
- Used the Quick Quote System to obtain quotes.
- Experienced in writing for companies such as Bristol West, Gainsco, Unitrin and AIG.
Marketing
Titan Auto Insurance
Tampa, FL
09.2007 - 06.2008
- Required to build relationships with car dealerships and other local businesses to increase sales and meet quotas.
- Responsible for cold calling and warm calling.
- Also required to keep an upbeat attitude while focused on the value offered by our service also required to be a self starter.
Customer Service and Clerical
Titan Auto Insurance
Tampa, FL
09.2007 - 06.2008
- First point of contact for arriving customers.
- Expected to solve customer dilemmas and respond in a timely manner with helpful information, also good at multitasking in a high passed goal oriented office environment.
- Responsible for handling money and completing end of day activities.
- Required to follow up with customers or underwriting on incomplete issues, complaints or sales.
- Also responsible for signing and filing policies and entering data into the AIM system.
- Familiar with excel, Microsoft word and lotus notes.
Licensed Agent
State Farm Insurance
Tampa, FL
11.2006 - 09.2007
- Responsible for meeting sales goals and quotas.
- Quoting in the Neccho system.
- Principally writing State Farm products and Assurant Health.
- Responsible for product pivoting, agent underwriting and quoting.
- Successful at building relationships with clients and generating referrals from satisfied clients.
- Receptionist duties such as answering phones, appointment setting, filing data entry, greeting clients and making them feel welcome.
- Responsible and successful at the sale of credit cards, loans and other financial products.
- Also responsible for promoting the values and benefits of choosing the State Farm bank.
- Successful and comfortable with presenting products in a format that generates sales in a way that makes the customer comfortable, persuades them to realize their needs and buy more products.
- Also responsible for physically driving to sales sites and events to promote and sell products.
- Expected to successfully meet and exceed customer expectation and promote the value and benefits of our personalized service.
- Required to prepare and file customer policies and profiles in the computer and hard copy also required to follow up on incomplete cases where more information is needed.
- Comfortable with handling money and completing end of faxing and filing activities.
Licensed Agent
Direct General Insurance Company
Tampa, FL
11.2005 - 11.2006
- Responsible for meeting and successful at exceeding sales goals in a high passed sales oriented environment.
- Responsible for the sale of auto, rental car and health products.
- Completed all quotes and relevant customer data in the AS400 system.
Sales Presentations
Direct General Insurance Company
Tampa, FL
11.2005 - 11.2006
- Skilled in explaining benefits of insurance products and the importance of carrying the right amount of coverage in a clear and concise manner that alerts the customer to their own needs and generates more sales and referrals.
Customer Service, Follow Up, Administrative
Direct General Insurance Company
Tampa, FL
11.2005 - 11.2006
- Responsible for contacting customers regarding issues that need to be addressed such as claims issues, missing information and resolving customer complaints and dilemmas.
- Responsible for collection of additional information relevant to issuance of policies.
- Required to keep updated client files, data entry and building end of day files and fax log.
Licensed Agent
Independent Insurance Sales
Tampa, FL
01.2003 - 01.2005
- Prospecting by cold calling and generating referrals through ads and word of mouth.
Sales Presentations
Independent Insurance Sales
Tampa, FL
01.2003 - 01.2005
- In home sales presentations and also physically traveling to job sites and sales events.
Customer Service and Follow Up
Independent Insurance Sales
Tampa, FL
01.2003 - 01.2005
- Responsible for solving customer issues, providing personal one on one service and product consultations and getting back to customers in a timely manner.
- Also required to keep all relevant policy information filed for a period of time.
Magazine Sales Representative
Special Data Processing Inc
Tampa, FL
01.1999 - 01.2000
- First point of contact for inbound caller who want to enter a sweep-stakes and also cross sell magazines.
- Successful at meeting sales goals and preparing callers to be transferred to the verification specialists.
- Required to follow a script and also enter data in a high paced call center environment.
Inbound Customer Service Representative
Finger Hut, Inc
Tampa, FL
01.1997 - 01.1999
- Required to receive inbound sales and service calls.
- Expected to meet monthly and weekly sales goals.
- Reading of script, entering customer data and filling orders.
- Also required to answer all customer questions and solve customer dilemmas in a call center.
Education
Associates Degree - Education
Hillsborough Community College
Skills
- Sales strategy
- Product knowledge
- Customer retention
- Quoting processes
- Training and coaching
- Coaching and mentoring
- Influencing skills
- Conflict resolution
- Customer focus
- Team motivation
- Customer relationship management
- Effective communication
- Problem solving
- Resilience under pressure
- Time management
- Persuasive presentation
- Sales training
- Client relations
- Sales presentations
- Cross-selling techniques
- Call control
- Sales strategies
- Consultative selling
- Customer assistance
- Building rapport
- Objection handling
- Upselling strategies
- Closing sales
Certification
- Life, Health Insurance and Variable Annuities - 215 License, Florida
- Property and Casualty License - 220 License, Florida
Timeline
Sales Agent for Arkansas BCBS and Wellcare
HPOne
08.2015 - 12.2023
QA Analyst
TZ Insurance Solutions
07.2009 - 05.2013
Sales/Retention Specialist
TZ Insurance Solutions
07.2009 - 05.2013
Licensed Agent
Titan Auto Insurance
09.2007 - 06.2008
Marketing
Titan Auto Insurance
09.2007 - 06.2008
Customer Service and Clerical
Titan Auto Insurance
09.2007 - 06.2008
Licensed Agent
State Farm Insurance
11.2006 - 09.2007
Licensed Agent
Direct General Insurance Company
11.2005 - 11.2006
Sales Presentations
Direct General Insurance Company
11.2005 - 11.2006
Customer Service, Follow Up, Administrative
Direct General Insurance Company
11.2005 - 11.2006
Licensed Agent
Independent Insurance Sales
01.2003 - 01.2005
Sales Presentations
Independent Insurance Sales
01.2003 - 01.2005
Customer Service and Follow Up
Independent Insurance Sales
01.2003 - 01.2005
Magazine Sales Representative
Special Data Processing Inc
01.1999 - 01.2000
Inbound Customer Service Representative
Finger Hut, Inc
01.1997 - 01.1999
Associates Degree - Education
Hillsborough Community College